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Password Manager - General Information

Password Manager is a web-based service that allows staff and students to change their network login password.

Once you activate Password Manager, it will allow you to do the following:

  • Change your password if you know your current password or if it has expired
  • Reset your password if you forget it
  • Unlock your account

Getting started

Frequently asked questions

Activate Password Manager

In order to use all the functions of the service you must activate Password Manager

To activate Password Manager you need to create a 'Questions and Answers Profile'.

Before you start here are some things you should note:

  • You will need your network login password to activate Password Manager
  • The answers are case sensitive. This is particularly important when entering names.
  • You should try to choose questions where the answers are unlikely to change
  • You cannot provide the same answer to more than one question

Steps to activate Password Manager:

  1. Browse to the Password Manager login page at https://password.tcd.ie.
  2. Enter your username
  3. Click My Questions and Answers Profile and type your network login password when prompted.
    • If you do not know your current network login password, you will need to come to the IT Service Desk with your current ID card and we can reset your password here.
  4. Enter your answers to a set of four security questions. Two of these questions are set and you may choose which other two questions to provide an answer for. You will be asked to provide the answers to some of these questions if you ever forget your password or if your account becomes locked out.
  5. Click Finish.

Changing your password - even if it has expired

You can change your password provided you know your current password. This process will also work even if your current password has expired.

Steps to change your current/expired password with Password Manager:

  1. Browse to the TCD Password Manager login page at https://password.tcd.ie.
  2. Enter your username
  3. Click Manage My Passwords
  4. Type your current/expired network login password
  5. Type and confirm your new network login password. Click Next to proceed.
  6. You should get a message to say “Your password was successfully changed”.

Resetting your password if you have forgotten it

Steps to reset a forgotten password with Password Manager:

  1. Browse to the TCD Password Manager login page at https://password.tcd.ie.
  2. Enter your username
  3. Select Forgot My Password from the list of options.
  4. Enter the answers to displayed set of questions, which you have provided answers for previously. Click Next.
  5. Type and confirm your new network login password. Click Next to proceed.

Unlocking your account

If you have activated this service, you can use it to unlock your account.

Steps to unlock your account with Password Manager:

  1. Browse to the TCD Password Manager login page at https://password.tcd.ie.
  2. Enter your username
  3. Click Unlock My Account.
  4. Enter the answers to displayed set of questions, which you have provided answers for previously.
  5. Click Next to proceed.
  6. You should now receive a message to say "Your account was successfully unlocked".

Frequently asked questions

What passwords can I change using Password Manager?

Password Manager allows you to manage your main Trinity network password.

You use this password to login to the network, via college PC/Mac or to the Wi-Fi network.

This password is needed when using online services like staff email, student email (MyZone), my.tcd.ie, Library services and Blackboard (mymodule.tcd.ie)

Which passwords can you not change using Password Manager

Webauthors

Trinity webauthors who edit the content of www.tcd.ie websites using their webauthor account password cannot change their webauthor password using Password Manager.

Are there any requirements that must be met when creating a new Trinity network login password?

Yes, any password you set with Password Manager must follow these rules:

  • must be at least 8 characters long
  • must have a mix of upper and lowercase characters
  • must include at least one numeric character OR a special character such as ! @ $ % * _ - + = ~
  • must not include £ € : ? | space
  • must not include part of your first name, last name or username
  • must not be the same as any of your previous 24 passwords
  • can only be changed once in any 24 hour period

Can I use the Password Manager from a computer which is not on the Trinity network?

Yes. Password Manager can be accessed from any computer with internet access at https://password.tcd.ie. It allows you to change your Trinity network login password or unlock your account remotely.

I am having difficulties providing answers to the questions in the Q&A profile.

The answers policy requires that your answers must be unique i.e. all different, they must all be at least 4 characters in length, and they must not contain parts of the corresponding question.

Where are the answers to the questions in my Q&A profile stored?

The answers are securely stored in an encrypted format on an on-campus server managed by IT Services.

What happens if I enter the answers incorrectly when I am trying to change my password or unlock my account?

You are allowed 3 chances to enter your answers correctly. For security reasons, at the third incorrect attempt your Questions & Answers profile will be locked out. At this point you can use the Microsoft 365 - Self-service password reset tool to unlock the account or alternatively call to the IT Service Desk in person with your current Trinity ID card in order to have it unlocked.

Why are some options listed under 'Disabled Tools'

Some tools which appear under 'Disabled Tools' may not appropriate to your current account status or the current status of your network login password. This may be the case if your Trinity network login password has expired.