Getting Help

IT Services Knowledge Base

The first port of call for help or queries about using any of the facilities provided by IT Services is here on our website at

Our Knowledge Base lets you search across the site in one easy place. Check out our knowledge base to see for yourself.

Watch our Guide to Searching the Knowledge Base below

IT Service Desk

If you don’t find an answer to your query on our website then you can contact the IT Service Desk, contact details are in the side bar.

More Help:

TCDconnect service

Please see our TCDconnect - Getting Help page for further assistance, a schedule of live connection demos with Q&A sessions, and a link to a Peer Webchat Service (available outside of normal working hours).

SITS Support

Queries regarding the SITS service should be directed to

New students and staff

If you are a new student or member of staff the best place to begin is the Getting Started section.

Assistive Technology Service

Some users with accessibility requirements may find the facilities available via the Assistive Technology Service provided by the Disability service of benefit.

Datapac printing, scanning and photocopying service

If you require assistance with the printing/scanning/photocopying facilities in the Library and IT Services computer rooms please contact the Datapac technician.

Online registration and fees payment

If you have any queries relating to online registration or fees payment please contact Academic Registry.

Refresh - IT Repairs

Refresh is an on-campus IT repair centre for staff & students’ personal laptops and smartphones.

Trinity staff should note that hardware repairs for College-owned IT equipment bought from the approved suppliers should be directed to the relevant supplier, and that hardware purchases should only be made through the approved suppliers.

For more information please see the Refresh website.