The IT Service Desk is the first point of contact with IT Services, for Staff and Students requiring IT assistance.
The Service Desk Team provides IT support for the University's IT systems and software, including Windows and Mac operating systems, Microsoft 365, Email and authentication services.
All technical or support queries should be addressed to the IT Service Desk only.
- Monday - Friday: 9:00am - 5:00pm
Online and email queries can be submitted at any time but will only be replied to within normal working hours.
You can contact the Service Desk by one of the following methods.
You can email the service desk at firstname.lastname@example.org. Please ensure you fill in the 'Subject' field when emailing.
You can use the ask.tcd.ie portal to raise enquiries and check the status of current enquires with the IT Service Desk.
- Go to http://ask.tcd.ie
- Login with your Trinity username and password
- Select 'Log an enquiry'
- Choose 'IT Services Issue' from the category menu
- Enter the 'Title and Description' of your enquiry in the 'Enquiry Details' window
- Click the 'Log Now' button
The service desk is contactable on (+353-1) 896 2000.
We operate a walk-in service during the following hours:
- Monday to Friday: 9.00am to 5.00pm
IT Services Knowledgebase Website
Our knowledgebase website has lots of useful step-by-step instructions for performing common tasks on the Trinity IT network.
Answers to the most common questions related to IT in Trinity are contained within the knowledgebase website.