Service Alerts
This page contains a listing of all 'Active' Service Alerts affecting IT Services systems and integrations.
Active Service Alerts
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Issue saving content within Blackboard Documents while using Blackboard Ultra
Users may experience issues saving content in Blackboard Ultra Documents due to a known software defect.
09 Jul 2025
Service Alert - Active
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Blackboard Ultra – Document Viewing Issue
Users may see an error when opening documents in Blackboard Ultra. A fix is expected in this week’s maintenance release.
07 Jul 2025
Service Alert - Active, Service Alert - Resolved
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Panopto maintenance work - July 2025
IT Services will be performing maintenance works on the Panopto web portal between 08:00 - 09:00 on Thursday, 10th July.
01 Jul 2025
Service Alert - Active
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Issue with saving Word files on macOS to the NAS storage
IT Services are aware of an issue affecting macOS users that attempt to save or update a Microsoft Word file that is in a NAS storage location.
23 Jun 2025
Service Alert - Active
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Interruption of SITS data integrations: 27th June to 4th July.
As part of the annual SITS academic rollover taking place next week, SITS data integrations will be suspended from Friday 27th of June to Tuesday 1st of July. Full normal production to resume by the morning of Friday 4th of July.
19 Jun 2025
Service Alert - Active
Your vigilance is needed to stop Malware and Phishing Attacks
Please be vigilant - exercise extreme caution and follow good phishing awareness routines before you open any email attachments on your Trinity PC. You can find Phishing Awareness information in the Keeping IT Secure section of our website.