Service Alerts
This page contains a listing of all 'Active' Service Alerts affecting IT Services systems and integrations.
Active Service Alerts
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MyZone Access Issue for new students - July 2026
IT Services are aware of an issue for new students trying to access their MyZone student email account.
21 Jul 2026
Service Alert - Active
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Computer camera issues affecting Windows users
IT Services are aware of some Windows users having issues with their computer camera not working.
17 Jul 2026
Service Alert - Active
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Essential infrastructure upgrades - 2026
IT Services will be carrying out essential infrastructure upgrades across our Data Centres starting from the 10th February 2026.
02 Jul 2026
Service Alert - Active
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AnyConnect VPN app updates may affect some macOS users
We are aware that some macOS users may experience issues downloading updates for the AnyConnect VPN app, which may result in users being unable to log in.
13 May 2026
Service Alert - Active
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Issue with saving Word files on macOS to the NAS storage
IT Services are aware of an issue affecting macOS users that attempt to save or update a Microsoft Word file that is in a NAS storage location.
23 Jun 2025
Service Alert - Active
Your vigilance is needed to stop Malware and Phishing Attacks
Please be vigilant - exercise extreme caution and follow good phishing awareness routines before you open any email attachments on your Trinity PC. You can find Phishing Awareness information in the Keeping IT Secure section of our website.