Completed Projects

Click on any of the project titles below to view the latest status update for that project.


The Financial Services Division's (FSD) on-premise Oracle platform and underlying infrastructure needed to be upgraded to remain in support. FSD took this opportunity to move it to the Cloud. IT Services worked with the Financial Information Services team and the third party partners - Oracle and Navisite, to setup the necessary underlying infrastructure to move their Oracle Platform to Oracle Cloud Infrastructure. This involved setting up a new site to site VPN solution and the implementation of AAD and SCIM provisioning. It went live in Q2 2023.  The benefit of moving to a hosted cloud platform removed the need for future hardware upgrades, while also addressing some future support challenges (e.g. upgraded Operating systems and Database software) and allowed for the introduction of additional security tools.

The Library required an access control systems (consisting of new access gates and software), to ensure that only authorised users are granted access, to provide additional security for collections. IT Services worked with the Library to plan, tender and implement the new hardware and software which included a data integration between the Library management system and the current access control software management system. The work required by IT Services to deliver this solution was successfully delivered Q3 2023.

IT Services worked with Estates and Facilities in the design, specification, and installation of the ICT equipment required for the various new Building projects including:

  • Historic Accommodations project, Rubrics, and Chief Stewarts House refurbishments;
  • E3 programme of works including the Martin Naughton E3 Learning Foundry Learning Foundry and ramp up and enabling projects;
  • Old Library Redevelopment programme of works including the Old Library Redevelopment and multiple enabling projects; Ussher Library Interim Reading Room and under separate governance arrangements the Interim Exhibition and Printing House;
  • Trinity East Portal.

This project included the upgrade and moving of the School of Nursing and Midwifery Allocations system to the Cloud. IT Services assisted the Vendor and the School of Nursing and Midwifery to ensure it is was a seamless transition. This will improve user engagement and the flow of information for both the clinical allocation staff in the School of Nursing and Midwifery and those associate TCD staff working in partner hospitals. The project was completed in Q2 2023.

The key infrastructure supporting data staging and the main College data integrations were nearing end of life. There was a need to upgrade the underlying operating systems and application layers to updated supported versions. The project involved commissioning a number of new servers and porting of all the data integrations to the new infrastructure. It also involved a procurement exercise to get a vendor to upgrade application layer. A penetration test was completed by a third-party post-build. Following a review of this, all data integrations and routines were successfully transitioned to the new infrastructure. The main benefits of this upgrade project include a supported and more robust infrastructure, upgraded applications with better functionality and an overall more secure solution. The project was closed in Q4 2023.

IT Projects Office and IT Teams assisted the College Health Service to implement a number of new services for the Health Centre including a remote booking service and additional health monitor service. The new system went live Q4 2023.


The Research Ethics Application Management System will provide a customised, robust, responsive cloud-based document management system for handling all applications for Research Ethics Approval across Trinity (REAMS). Vidatum Ltd. were the chosen vendor contracted to develop, implement and run the system. IT Services have assisted in the tender process, evaluation, implementation, staff and student data integrations along with single sign on. The main benefits will be improved data quality, more efficient completion by applicants and improved governance of research ethics. The system went live live Q4 2022.

The Safety Office needed to a solution to provide the University with a GDPR compliant, Safety and Security or Emergency Response solution to allows stakeholders to communicate and to co-ordinate responses in relation to safety and security incidents. This software as a solution service, called Safezone provided by Critical Arc. It enables the Safety Office to push notifications to staff and students should an incident occur, e.g. coronavirus, terrorist attack, high alert weather incidents. It serves as a formal communication tool for students/staff studying/working abroad if an incident were to occur, and it also allows lone workers to notify Security of their location, and to contact Security if they are in need of assistance or support. This Software as a solution service along with protocols and procedures introduced will allow staff, students, visitors, contractors who download and register within the app on their mobile devices request help quickly so that the Safety Office can enable safety to be managed proactively both inside and outside of working hours and in isolated circumstances. It allows for reporting of potential incidents or incidents directly or anonymously to Security staff. It will provide management reporting and security personnel will have full visibility into all checked in users. This will reduce the risk to the risk to the safety of people, the destruction of property and the reputational risk of the University. The project was closed in Q4 2022.

All microphones were replaced in the Arts Building lecture theatres. A new integrated desk/lectern was installed in LTEE2, LTEE3, the Maxwell and the Joly theatres. D'Olier street room 2.57 and 0.32 were upgraded to laser projection and a complete AV upgrade was completed in D'Olier st. room 1.10. Beckett 1 had new laser projector and desk installed, Beckett 2 is to be completed shortly. New controllers were installed in the Lloyd 04 and the Lloyd 08. The Burke, Emmet, JM Synge and Davis lecture theatres had control systems replaced. An audio and laser projection upgrade were completed in TBSI Quek, Tercentenary Halls and the AV was upgraded in the TBSI Computer room.

IT Services have been engaging with TR&I Intellectual Property to get the upgrade the current system provided by Inteum Ltd. and once complete to assist with the transition of this system to the Cloud. The new system will provide users with greater functionality and will ensure a supported, secure and up to date system is in place for the IP team. IT Services assisted with the IT security review, the transitioning of the system into the cloud and the decommissioning of the old system. The new system went live Q4 2022


The objective of this project is to complete out the systems, business process operations, data, reporting and integration work in support of the TEP Academic Year Structure changes, the new program curriculum architectures and the related in-scope Features of the Trinity Education Project by delivering SITS system configurations or module manager developments; associated process enhancements for Academic Registry and Schools; the necessary data changes; the required system integration work; and the reports necessary. The project was delivered in Q1 2021. The main aims included:

  • The configuration of the Self-Service Portal to support Online Enrolment in Trinity Electives;
  • The support for processing of new Joint Honors direct applications and offers administered through the CAO;
  • The processes related to the set-up / configuration of allowed subject combinations, optionality and program pathways in the SITS system to reflect the new curriculum architecture;
  • Configuration of the SITS Diets and Modules functionality for courses which are fully scheduled according to a fixed, stable, timetable pattern;
  • Enhancements to the integrations between SITS and CMIS systems;
  • The processes and configuration of the SITS Portal to support self-service course registration and Online Enrolment for approved modules and modules related to courses fully and stably scheduled within the available partially fixed, rotating block timetable;
  • The process and configuration of the remaining course architectures for Junior Fresh and Senior Fresh years of study, and for the Sophister years, where the information is available;
  • The processes and configuration of the pathways enabling students at key points in their studies to select subject combinations, pathways and exit award routes via the SITS Portal.
  • The enhancement of the Module Manager solution developed in TEP AYS Phase 1 to minimise the data preparation, validation and re-keying efforts by School administration teams and Academic Registry;
  • The implementation of the Digitary Transcript self-service functionality;
  • The enablement of TEP features configured during the predecessor project, TEP AYS Phase 1, according to the required operational dates; :Student Levies and Charges, Bursary Functionality, Awards and Progression regulations, the completion of outstanding TEP features following the conclusion of a University working party, due to take decisions relating to supplementals, repeat by module and repeat by module billing and debt management; and billing of two courses.
  • The changing of student case automations to accommodation module enrolments / de-enrolments.

The UC3 project had five main objectives in the areas of improving email security, developing MS endpoint management, MS 365 development and support, licencing fee reductions and device encryption. It was completed in Q1 2022. Notable achievements of the project included: • The switch to Azure AD and enforcement of Two-step-sign-in for 23,000 Google student accounts. • A full proof of concept for Microsoft endpoint manager which will be implemented by IT Services to enhance the management of staff endpoints. • The rollout of disk encryption to 3364 windows and 550 Mac staff computers. • The implementation of SPF and DKIM email security enhancements. • Licencing savings in excess of €100,000 in the M365 environment.

The RPAMS II project involved the delivery of a new data management, reporting and analysis IT system to support both the Research Development Office and the Contracts Management Office in TR&I. This new system provides improved functionality, better data quality, provision of suite of reports, improved performance and data interfaces with College RSS and FIS systems to save time and reduce duplication of effort when administering reports and documents relating to research funding and research accounts. IT Services worked closely with TR&I and Vidatum ensure the successful delivery of the data integration and AD authentication elements of the project. The project was completed in Q2 2021.

IT Services worked with College Safety Office to implement a new Chemical Management Safety System (CSMS). IT Services assisted with the tendering process, the evaluation, and assisting the Vendor in the implementation to ensure the solution was fully integrated into the TCD environment. This solution will help provide the University with a comprehensive, centralised inventory of chemicals. It will enable the University to become compliant with Health and Safety legislation and provide an accurate chemical inventory for mitigating chemical risks and also provide vital information for fire-fighting teams and other emergency response crews. It will formalise licensing, provide a future-proofed system that will be intuitive, accessible from mobile devices and offer integration across campus. The system was implemented in Q1 2021.

IT Services successfully engaged with the Business School to implement a Remote Learning and Teaching Solution (Mashme).This solution enables the Business School to address and fulfil the market demand for blended modes of delivery. IT Services ensured the solution was integrated seamlessly into the TCD infrastructure and ensured consistent service support and delivery. The solution solves the problem of fragmented tools and ephemeral discussions by offering a complete real-time synchronised virtual classroom solution that will provide the student with an immersive remote learning experience. The solution will allow the Business School increase student numbers and attract more overseas students and compete in the market for online programmes. IT Services completed this work in Q2 2021.

A new College Health Services Patient Management system was implemented in Q2 2021. It has provided improved functionality, data quality, detailed reporting and streamlined interfaces with HSE, hospitals and other healthcare professionals, as well as allowing for better management of patient appointments. IT Services worked with College Health and the Vendor to provide a secure infrastructure design, commissioning the infrastructure, providing a regular student data integration and ensuring the system was seamlessly integrated within the TCD environment.

The Safety Office have procured an online safety training application for its staff and selected cohorts of students, mostly resident students. The main purpose of this implementation is to provide CovID-19 return to work and working from home online training courses, in addition to health and safety legislation compliant safety. Th is a Saas service provided by iProtectu. It Services have assisted with this implementation which was delivered in Q1 2021.

IT Services worked with Tangent and Syncrtc Inc. to implement a Remote Learning and teaching solution. This new solution enables Tangent to extend their portfolio of courses and to offer a complete real-time synchronised virtual classroom that will provide their students with a quality immersive remote learning experience. The project was completed in Q3 2021.

There are a number of different telephone billing systems in place for landline telephones and mobile phones in College. IT services did a scan of the market to find a system to consolidate all the telephone billing systems but no off-the shelf products to match the functionality of our current in-house telephone billing system were identified. In light of this, the aim of the project was to enhance the current solution for telephone billing by improving the process to deliver paperless billing, better reporting and better integration with FIS. The issuing of bills in electronic format, has made the telephone billing process far more efficient by removing the requirement to produce large quantities of paper bills, eliminating the need for manual printing and the need to sort the bills, put them in envelopes and post them to the relevant departments. IT Services completed the project in Q2 2021.

Cameras were fitted in the following rooms: 2039 JM Synge, 2041A Swift, 2041B UiChadhain, 2043 Davis,3074 Mc Neil, Joly, Maxwell, Goldhall, LTEE2, LTEE3, Lloyd 4, Lloyd 8, M 20, M 21, 2.05 AAP, 3.9 AAP, Regents House, 3025, 3026, 3051, 3081, 3106, 3126, 4047, 4050A, 4050B, 4053, 5025, 5039, 5052, L1.42 TC, L1.43 TC, 0.30, 0.32, 0.54, 0.55, 1.10, 1.24, 1.26, 1.29, 2.51 and 2.57 D'Olier St as well as College Green 2, 3 and 4. Teaching desks were also replaced in JM Synge, Davis and Emmet theatres. IT Services completed the project in Q3 2021.

As part of the Student HEA I&T Retention and Engagement Project, the Student Counselling services looked to create new initiatives to improve the delivery and effectiveness of student services through an opt-out model for peer-led transition, retention and learning development for the entire first year undergraduate intake. This initiative used the existing S2S Mentor framework (information, social and emotional support and referral provided by SF+ students to incoming JF students) and enhanced it with the following - transitional study skills, graduate attributes and wellbeing and resilience. This initiative involved the development of a replicable technical solution for the administration of volunteer data including training, preferences, roles and responsibilities and activity logs. S2S identified a requirement for a purpose-built volunteer activity and data management system to replace the current spreadsheets and manual processes that exist. IT Services assisted with the tender and security review, development of the data integrations, infrastructure hosting and on-going technical support required. The project was successfully delivered in Q2 2021.


The UC2 project is a programme of work which aimed to transform the day-to-day IT working environment for all Trinity staff by providing a standardized approach to collaboration and storage to provide immediate benefits across the University. This was achieved by providing staff with a suite of technological tools to securely store and process data and to efficiently collaborate with others both within the University and externally. The project achieved the goals of enhanced security and provision of modern collaboration tools in a way which is convenient and useful to University staff and which enhances their experience with appropriate information and training provided throughout. Project deliverables included two step verification for email, secure document storage and collaboration services with Microsoft Sharepoint and Microsoft Teams, supported device and file encryption, firewall and load balancer enhancements, training and compliance. The project was completed at the end of Q1 2020.

As part of the FIS Transition capital project IT Services are assisting FIS with the enhancement of the current Web Asset Register. This enhancement will provide a suitable solution for College for the recording and reporting of equipment assets that meet various stakeholders' requirements for financial, insurance or custody and control purposes. The main deliverables are the development of a data import facility to accept data loads at a regular frequency, as well as increased functionality. It will also provide user access screens to enable users to evaluate and maintain the imported records.

Over 10 years of digitisation by the Library of Trinity College Dublin has ensured the preservation of some of the Library’s rare and unique manuscripts, books, photographs and maps. In excess of 100,000 images of our research collections have been made available online at The Digital Collections team is working on the development of the repository and preservation storage. In 2018-2019 the Library commenced a project to replace the end-of-life digital collections repository software. Led by the Digital Collections Programmer, the aim was to create an accessible and integrated service harnessing the benefits of open source software: Hyrax Samvera (front end), Fedora Commons (repository software) and Solr (search platform). The new repository will have improved discoverability of resources, the ability to browse by collection; a responsive user interface and full description and context for collections and items. PRTLI (Programme for Research in Third Level Institutions) funding in 2007 enabled the initial Digital Collections infrastructure and repository to be hosted and implemented by IT services in the Research IT facility in the Lloyd building. Having served Digital Collections well, this infrastructure was no longer viable and a project to replace this began in February 2019. This was timely and dovetails neatly with the software replacement and will allow the Library to continue to manage, store and preserve a growing collection of digitised content. Digital Collections have worked with colleagues in IT Services, to procure and select a solution which utilises a combination of on-premise hosting within IT Service’s Data Centres and Cloud hosting. This will be commissioned and ready to host the new Digital Collections Repository in Semester 2 2019-2020.

Microsoft withdrew support for Windows 7 Professional on 14th January 2020, meaning no further security updates will be provided for that operating system following that date. As a result, work was required to upgrade or replace all Windows 7 PCs in Trinity before that date, to ensure the security of College IT systems and data. Approximately 500 older, out-of-warranty PCs were replaced, with approximately 2500 upgraded to Windows 10. IT Services completed this work in Q1 2020.

Up until now, the method for calculating the FTSE (Full time student equivalent data) has been an arduous process which involved report creation and data re-entry into a legacy Oracle database system. This system was out of support and could not be updated to facilitate additional requirements to enable the calculation for baseline budget modelling (BBM). This project was setup to streamline this process and automate the calculations for FTSEs and the information required to facilitate BBM This project will leverage data that is managed within SITS for the annual student HEA returns, will be a single source of truth and will ensure data integrity. the project was completed in Q1 2020.

As the current contract was up for renewal, Trinity College Dublin were required to go out to tender to appoint a single or multi external support partner/s to provide on-site and on call services for the maintenance, support and repair of AV and IT Equipment in lecture theatres, seminar rooms, computer rooms and flexible learning spaces, along with digital signage across the University estate. This equipment is installed in Trinity owned or rented buildings on campus and satellite \ remote sites including College Green, Foster Place, the School of Nursing on D'Olier Street, Goldsmith Hall, the Biosciences Building on Pearse Street and 7-9 South Leinster Street, Dartry, Trinity Centres of St James’s Hospital and the AMNCH in Tallaght. This project completed in Q4 2020.

IT Services initiated a project to upgrade the University SharePoint service which provides central document storage and automated workflow capabilities for various departments. The project’s objective is to upgrade and standardise the existing SharePoint servers to latest versions. The aim was to consolidate the existing servers into a new architecture to support the controlled development, testing and deployment of SharePoint services and to provide higher availability and improved functionality. This was completed in Q1 2020.


IT Services worked in partnership with Human Resources on their HR Capital Project to upgrade the College HR Service. An evaluation phase was completed by the project in Q3 2017 which included a high level planning and design phase. The project closed in Q1 2019 and delivered a secure, robust technically relevant Human Resources technological infrastructure that continues to meet the needs of the University into the future. It delivered a current, up to date HRIS on a stable and secure cloud-hosted environment. IT Services were involved in the evaluation of the cloud hosting environment, the building and testing of interfaces to other College systems, configuration of a VPN tunnel between the College network and the cloud hosted environments and integration with Active Directory/Office 365. This upgrade was necessary to ensure the optimisation of HR Technology to enable HR Strategy and deliver strategic business value to college for the next 3 to 5 years.

IT Services worked with the Library to upgrade the Library Management system. IT Services assisted with the commissioning of new hardware infrastructure and network configuration components of the project. This involved commissioning new servers, providing resilience, data migration and upgrading the library applications Sierra (LMS software) and Encore (resource discovery catalogue). This project ensures continued availability of the Library IT system which supports key operational tasks and discovery of Library resources. This project closed out in Q1 2019.

Estates and Facilities initiated a project in Q2 2016 to implement an Integrated Work Management Solution (IWMS). The key project objective is to ensure that the College Atlas is the single source of truth for all University spaces. A further objective is to improve services to end users through the delivery of significant enhancements and efficiencies by providing a fully integrated and supported IWMS solution.

In August 2018, the project went live with phase one incorporating the property, space and assets modules. In conjunction, the project also went live with an interface to our Active Directory Service allowing users authenticate through HEAnet's Edugate service. The rest of the work including testing the remaining functionality of the application and the associated interfaces with Kinetics (events and accommodation), CMIS (timetabling) and Oracle (finance) systems was rolled out to end users in Q2 2019.

The College PMO went out to tender for a Vendor to implement a customised centralised PPM tool. The key objective of the PPM Tool project set out to deliver significant enhancements and efficiencies by providing a central Project Portfolio Management Application (PPM Tool) and data repository to the Trinity Project Management community. ITS assisted the PMO in the generation of an agreed set of requirements and tender specifications and selection and also assisted the Vender in the design, configuration and testing of the solution. The project closed out in Q1 2019. It enabled the PMO to create and maintain a single, central register of all projects for Trinity College and will provide portfolio reporting, prioritisation and workflow functionality for Trinity Projects.

This project was jointly sponsored by Academic Registry and IT Services and made configuration and system changes to SITS as well as introducing new business processes. The planned steps for Trinity education projects were as follows:

1. New academic year structure (AYS) has gone live in 2018/2019 for all programmes, enabling all modules to be assessed at the end of each semester.

2. This project set up a new common architecture for all phase 1 and phase 2 programs 2018/2019 and 2019/2020 respectively.

3. Application of the new progression and award rules to all cohorts in 2018/2019.

4. This project included the analysis of all processes, data reporting and student system associated with the new AYS which was scheduled for implementation in 2018/2019.

The Digital Trinity 1 : Online Module Enrolment for Trinity Electives Project was completed in Q2 2019. The following objectives were successfully delivered:

  • Online module preference selection form for eligible students. The configuration of SITS diets and modules functionality for Trinity Elective related courses.
  • TE Module Allocation solution based on a set of business rules and constraints.
  • SITS/CMIS Integration to take preferences applied and enrol students for these electives in CMIS and SITS.
  • Reports and Business Intelligence required as part of the allocation model, including auditing, BA and ETA reports along with the Court of Examiners report.
  • SITS workflows and automations to accommodate TE module enrolments / enrolment cancellations.
  • Module registration form for September.
  • Mainstreaming system support - documentation and sign-off of specific requirements, configuration/development of standard operating procedures, systems, data, integrations and reports; testing, UAT, transition and mainstreaming support.
  • Withdrawals and exceptional change of mind request process.

IT Services continued its annual programme of audio visual equipment upgrades to support teaching and learning in Senior Lecturer's Area pool theatres and seminar rooms, identifying locations where old equipment needs to be replaced and responding where possible to user needs. During 2018-2019 equipment such as full HD laser projectors, full HD document camera, video conferencing terminals, large display screens and audio playback systems will be upgraded in the following rooms - Foster Place 2.16, Arts Building 4050A, 4050B, Museum Building M20, M21, Hamilton Building - McNeill projection only, East End- LTEE2, LTEE3, and Goldsmith Hall Room 1A.

IT Services provided extensive consultancy and IT delivery to support the College Estates Building Programme of Projects. This included working with Estates and Facilities in the design, specification and installation of the ICT equipment required for the new various new Building projects.

Capital building projects completed include:

  • New Business School

Achieving AACSB & EQUIS accreditations and entering the Financial Times (FT) rankings are fundamental to the success of the Trinity Business School’s strategy. This new Business Accreditation system will enable the Trinity Business School to attain initial AACSB & EQUIS and other accreditations that will involve managing large amounts of data and it will also give them access to this data for general reporting purposes in the School. IT Services have commissioned the new architecture required for the Accreditation & Rankings (A&R) system and working on integrating this new system with existing College IT systems and exploiting existing College systems to access data systematically. Once complete this project will deliver an appropriate accreditation data management system with which Trinity Business School may apply for, and maintain, AACSB and EQUIS accreditations, which will help the Trinity Business School attract sufficient numbers of students to the School to fund the School’s development plan. The project was delivered in Q3 2019.

IT Services have been working with Trinity Sport on a project to upgrade their current Sports System and implement a new online booking system. This will bring a number of key benefits to Trinity Sport. It will improve sales and it will improve the overall customer experience by allowing them to book and pay for classes online as well as get notifications of any timetable changes, vacant booking slots for courts, halls, pitches and new classes or special offers. It will also reduce the overhead of booking classes from current staff and need to handle cash at reception. Sport Centre staff will have more time to focus on membership sales and general enquiries and drive retention and renewals. Further functionality of the new system will allow for better reporting on sales and customer analysis for future decision making to improve and enhance the overall service. To date, the new infrastructure has been commissioned, the current system has been upgraded and the new modules installed. There has been extensive customisation and configuration to get the new modules ready for go live, including a new Mobile app which members can use to book classes and facilities and keep up to date with the latest Trinity Sports news. This project is due to closeout in Q1 2019. 


This IT Services led initiative was setup to procure and implement a cloud based Virtual Learning Environment (VLE) for College, with additional functionality, integrations and process improvements that will scale to meet the University’s strategic and operational needs from 2016 to 2021. The Project Sponsor is the College Bursar and the project was implemented by a project team in IT Services. The first objective of the project was delivered in 2016 and removed compliance and contract risks for the University by procuring and implementing a VLE for College for the period 2016-21. Having successfully completed “Objective 1” The Virtual Learning Environment (VLE) Project continued to deliver on “Objective 2” in 2016-2018. Objective 2 to “Build for the future", ensured that the procured VLE included, and was implemented with, the necessary technology, features, process improvements and integrations to enable the University to realise the delivery of academic led operational targets and strategic initiatives.

Having completed a large number of integrations including Turnitin integration with Blackboard, the University events calendar, in 2018 they went on to deliver an Integration of SITs and Blackboard allowing the flow of assessment information (marks and grades) on a module and module body basis. The project also delivered a large number of training materials and sessions in 2018 including Turnitin and University events calendar training for staff and students. The project was completed in Q2 2018.

A Capital project was initiated in Q4 2017 to upgrade the University's primary and secondary data storage appliances and data backup appliances, which hold the transactions and records of 120 IT systems, including the Student System, Finance System and HR Systems, along with departmental data and research data. On completion of the project in Q3 2018 the following deliverables were achieved, thus realising all intended project benefits; (a) 5 year continuity of storage services to 120 IT systems and departmental and research storage, (b) the need to spend high sunk maintenance and support costs was avoided, and (c) greater than 50% reduction in electrical power consumption was achieved on storage and backup infrastructure.

A capital project was initiated by Radiation Therapy in Q3 2017 to procure a treatment planning system to replace the current system. IT Services assisted with the tender, evaluation, planning, and installing and commissioning of the new planning system. It was implemented in Q2 2018. This Radiation Therapy Planning System will facilitate the teaching of undergraduate and post graduate students by providing workstations capable of basic treatment planning activities specific to radiotherapy and to engage in advanced or complex treatment planning activities. It will be compatible with other Radiation Therapy specific software currently used on the undergraduate programme and allow alignment with the competencies set down by the State regulator and accrediting body (CORU). It will enable staff and students to engage in research, in line with the cancer strand of the TCD Strategic Plan and that of their discipline.

IT Services worked in partnership with Human Resources to build a hub of web forms using SharePoint technology to support their service and process improvement programme. The project identified a number of forms for development including the Staff Requisition form; Academic Staff Promotions forms, Staff Probation form and Leaver and Visitor form with automated approval workflow processes. The Project continued to deliver on its objectives by completing the Senior Academic Promotions form, the Junior Academic Staff Promotions form and Academic promotions form and Staff Probation form. The HR Forms hub objective was to improve the user experience by automating HR processes and streamlining approval workflows. Reliance on external vendors has been reduced thus reducing annual maintenance fees. The hub of online forms delivered in Q3 2018 will be further expanded for HR and other areas of the University to provide a streamlined Information hub.

IT Services worked with Academic Registry to deliver a project to upgrade the ESD call management service. The sponsor of the project was the Director of Academic Registry and the project completed in Q1 2018. This upgrade ensured that ESD service remains fully supported.

IT Services working with Academic Registry begun a project in 2017 to upgrade the CMIS Timetabling service. The sponsor of the project was the Director of Academic Registry and the project completed in December 2017. The upgrade ensured that the CMIS remains fully supported by the vendor.

IT Services provided extensive consultancy and IT delivery to support Colleges Estates Building Programme of Projects. IT Services worked with Estates and Facilities on new buildings and refurbishments of buildings to ensure the buildings are designed to the highest networking standards, comply with IT Services cabling policy and meet the appropriate quality standards in relation to all aspects of networking that are carried out by external companies. Once commissioned, IT Services integrate the buildings to the core network, commission networking switching equipment, configure access points, patch points and test to ensure the highest possible standard of networking is ensured for the end-users. IT Services worked on a number of Capital building projects including:

  • Oisin House Development
  • New Business School
  • Global Brain Health Institute
  • MV Project
  • iLofar phase 2
  • Arts Block Refurbishment
  • South Leinster Street – Computer Science
  • Trailhead – Arts and Regent House

IT Services worked with Academic Registry on a project to upgrade the University Student Administration System SITS. The sponsor of the project was the Director of Academic Registry, the project completed in Q1 2018 and has ensured that the Student Administration System remains fully supported.

IT Services continued its annual programme of audio visual equipment upgrades listed below to support teaching and learning in Senior Lecturer Area pool theatres and seminar rooms, identifying locations where old equipment needs to be replaced and responding where possible to user needs.

During 2017- 2018, equipment such as full HD laser projectors, full HD document camera, video conferencing terminals, large display screens and audio playback systems were installed in the following locations - Foster Place RM 2.16, Arts Building 4050A, Arts Building 4050B Museum Building M20, Museum Building M21, Hamilton Building McNeill (Projection only), Lloyd Institute LTEE2, Lloyd Institute LTEE3 and Goldsmith Hall Room 1A.

The firewall service has a crucial role in the multi-layered defence that IT Services provides to protect the University from information security threats. The existing service had to be replaced and so in Q2 2017 a project commenced to procure the hardware, software and professional expertise required to assist IT Services in providing a state-of-the-art replacement. In Q3 2017 a tender invitation was issued to firewall suppliers using an Office of Government Procurement (OGP) framework process. The solutions proposed in the tender responses were evaluated by IT Services (in association with university Procurement and OGP) and the successful supplier was awarded a contract. At the end of Q3 2017 the supplier was engaged directly to deliver their proposed solution. The detailed project planning commenced thereafter and the high level design was agreed. In Q4 2017 the final low level design was completed. It was agreed that hardware and software would be commissioned, current security policies be implemented, new security features configured and IT Services staff would be trained to maintain and operate the new firewall service. The cutover to the new service was scheduled for the end of Q2 2018. The project has successfully delivered an enhanced firewall service with best-in-breed hardware and software, it provides for increased capacity, provides new features for implementing security policies and contributes to GDPR compliance by providing a state-of-the-art technical control.

IT Services helped provide access to a new online training resource called Lynda for TCD staff. provides access to, an online skills development service offering access to an extensive library of high quality video courses (over 5600) in business, technology and creative skills. Access is currently available to all academic and professional staff, offering them unlimited access to the service via the web and mobile apps. This exciting resource supports the strategic plan of the University by increasing our capacity for digital skills development. It supports our digital transformation strategy, will help to develop our digital culture and supports Academic and Professional staff to improve their skills in a broad range of areas.


Following an evaluation process which involved focus groups with representative from all areas of the Trinity community, Office 365 was selected in 2015 as the new email platform for staff. Office 365 will provide staff with a new large 50GB exchange mailbox. Office 365 also provides users with the latest version of Microsoft Office (Word, Excel, PowerPoint, OneNote) for PC, Mac and mobile devices with up to five installations available per user. Users will also be able to avail of 1 Tb (terabyte) of personal file storage (cloud storage) on OneDrive. Once stored on OneDrive, files can be accessed from any device in any location where a connection to the Internet is available.

This project involves IT Services moving all staff email and calendars from our current Microsoft Exchange Service to Microsoft Office 365 between February and June 2016 The project to deploy Office 365 and migrate all current staff mailboxes was completed in Q1 2017.

The DR implementation project seeks to provide the University with a highly resilient IT infrastructure that will underpin and support the day to day operation of all University activities that use core IT services.

Three of the four deliverables of this project have been completed within scope and under budget. These deliverables include:

- Establishing an offsite disaster recovery site where critical data is backed up to and where University systems can be operated from in the event of a disaster event that affects the campus. This was delivered on time and under budget in August 2014.

- The relocation of essential communications equipment so that the equipment can benefit from increased resilience and superior facilities including but not limited to fire suppression, appropriate security and access controls, and a lower flood risk.

- A communications upgrade for the University campus involving the installation of a new fibre ring. This provides the University with network resilience in the event of infrastructure failures or of damage to cables during on-campus construction projects. This project is due for completion in Q3 2017.

IT Services continued its annual programme of audio visual equipment upgrades to support teaching and learning in Senior Lecturer Area pool theatres and seminar rooms. The Project identified and upgraded the following locations where old equipment needed to be replaced and responding where possible to user needs.

  • Room 2.03 AAP – complete re-design and upgrade to include dual Laser projection, touch panel control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Lloyd 4 – upgraded to full HD Laser Projection including new 24” preview monitor,
  • Lloyd 8 – upgraded to full HD Laser Projection including new 24” preview monitor,
  • College Green Room 2 – complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • College Green Room 3– complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • College Green Room 4 – complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3026 - complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3051– complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3071 - complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3074 - re-design and upgrade to include Laser projection, scaling presentation switcher, preview monitor, and new full HD document camera,
  • Room 3081 – complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3106 – complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3126 - complete re-design and upgrade to include Laser projection, push button control, scaling presentation switcher, new teaching desk, new sound system, and new full HD document camera,
  • Room 3131 – upgraded with new teaching desk,
  • Room 4066 –AV requirements for new collaboration systems designed to include screens, collaboration devices, custom tables, and appropriate switching.

IT Services successfully delivered a project in Q4 2016 to implement a Mac imaging deployment solution (Casper Suite) to install software on Mac computers in the IT Services computer rooms, theatres and seminar rooms. This tool allows us to quickly and efficiently deploy software images and offers a comprehensive approach to the complexities of client device management of Apple computers, ensuring the environment is successfully maintained. Because the Casper Suite features deep integration with core Apple technologies, it provides a seamless solution for administrators to image devices. It allows administrators to fulfil the needs of end users, while at the same time ensuring that the enterprise management requirements are met. The ability to customize the Casper Suite specific to an environment makes it capable of handling a broad range of challenges.

IT Services worked with the Careers Advisory Service to adopt the TARGETconnect system for TCD. TARGETconnect replaces existing fragmented systems, spreadsheets, and paper by providing a unified online system for careers services management of students, graduates, employers, and staff. The main objectives of the project will allow the Careers Advisory Service manage online, the provision of employers' vacancies, customer relationship management, event booking and management, careers news items, advisory appointments and many other items. The software is specifically designed to create efficiencies in the operations of a Careers Advisory Service at an enterprise level and as such, increase graduate employment outcomes and graduate satisfaction. IT Services will provided work on the system setup and integration of data for the system. This project was delivered in Q3 2017.

This project involved the upgrade of Accommodation system software and the implementation of new modules. This included modules like the Kx request module that enables students to request services such as overnight guests, kitchen packs, room moves and early departures using the Kx student web site. This module will make it easier for the student to make requests and streamline the office work necessary to process them. This software upgrade will ensure the Accommodation System remains supportable and the new functionality will improve the student experience.

The Unified Communication project was initiated as the existing telephone exchange was end of life and support was coming to an end. This highly critical service serves circa. 3,500 internal telephones and faxes on campus.

This project was successfully completed in April 2017 with all its objectives delivered. It provides College with a fully supported modern telephone system; allowing College to introduce affordable IP desk phones where needed and provide a platform upon which Unified Communications can be delivered in the future to the College community.

The Project objectives achieved were:

  1. To upgrade the current end-of-life Mitel telephone exchange so that all hardware and software components that comprise the telephone system are back in full vendor support.
  2. To vacate room 0.07 in Aras An Phiarsaigh as this space is to be demolished and repurposed as part of the Oisín House redevelopment project.
  3. To move the intelligence and call handling features of the telephone exchange from legacy single points of failure hardware in Aras An Phiarsaigh into resilient data centres thereby mitigating the major risk to the service arising from the Oisín House project.
  4. To facilitate resilience in the Mitel telephone service.

The Campus Network Re-Architecture Project was successfully completed in Q3 2017. The objective of the Campus Network Re-architecture project was to redesign the university network to align it with best practice design for enterprise-scale campus networks. To meet the project objective the first step for IT Services was the design and implementation of a new distribution layer of router-switches. This layer aggregates building network connections and provides resilient high-capacity links to the university network core. Following on from the introduction of the distribution layer a major piece of work was successfully undertaken in migrating the network connection of each university building to the new distribution layer. The migration of building network connections allowed for the subsequent move of staff wired network services from the network core router to the distribution layer service. This massively reduced the load on the core router which was key to delivering a highly available and resilient network. The new enterprise class network platform was a crucial component in enabling the university mobility project which resulted in one thousand additional access points providing wireless network services to staff and students. Other achievements of the Campus Network Re-architecture project included the improvement of network security through the roll-out of IP source guard (a service that denies network access to unregistered devices), the enabling of IPv6 routing and security services on the network core and the implementation of the first dual-homed dynamic resilient network connectivity between the university campus and an off-campus location.

Designing, deploying and maintaining enterprise Wi-Fi networks is to some degree a continuous process. Small gaps in actual coverage relative to designed coverage are to be expected and the Wi-Fi environment can change over time due to physical space changes. Software configuration changes are used where possible. Physical Rework in the form of moving or adding additional Wi-Fi access points is required to fill in residual known coverage gaps, thus maintaining user quality expectations over time. The Wi-Fi Rework 1 Project was delivered in 2016-2017 and addressed twenty-two residual coverage gaps identified in 2015/16 by surveys and user feedback via the IT Services Support Desk.

Additionally a service extension in Santry playing fields to provide Wi-Fi coverage adjacent to the existing buildings was completed Q3 2017.

A project was initiated to provide an Internet Connect WiFi service at College for staff to connect their own personal devices, smartphones and tablets to the internet. The project was successfully completed and the service was released in Q3 2017.

This activity identified and created procurement frameworks for the provisioning of Wi-Fi infrastructure services and addressed outstanding gaps in both; procurement compliance identified by the Office of Comptroller and Auditor General, and health & safety compliance matters. The activity concluded in Q3 2017.

The objective of the project was the upgrade of Trinity’s Tribal SITS student administration from version 8.7.1 to version 9.2.0 - an upgrade of four versions. Tribal SITS is a flagship enterprise level solution in College and the minimising of downtime or impact to business areas was a further major objective.

Tribal had discontinued support for version 8.7.1 of SITS and this meant an enterprise system supporting Colleges critical business functions was without vendor support

The rollout of SITS version 9.2.0 was needed to allow the University leverage the latest functionality available from Tribal SITS ensures the continuing supportability of the application. SITS 9.2.0 offered Responsive Framework (RF) enabling an attractive interface to the SITS Vision portal when accessed from devices such as tablets and smartphones. Modules will be RF enabled on a prioritised basis assisting day-to-day business be carried out more easily on the portal.

The project required considerable testing of the new version by Management Services Business analysts, co-ordination of work with Tribal and others involved in the maintenance and refreshing of the environments.

This project completed and the upgraded system went live in February 2017.

Extensive consultancy was provided by IT Services to support the University's capital projects including engagement with Estates & Facilities on new building projects. IT Services worked with Estates and Facilities on new buildings and refurbishments of buildings to ensure the buildings are designed to the highest networking standards, comply with IT Services cabling policy and meet the appropriate quality standards in relation to all aspects of networking that are carried out by external companies. Once commissioned, IT Services integrate the buildings to the core network, commission networking switching equipment, configure access points, patch points and test to ensure the highest possible standard of networking is ensured for the end-users. The following were completed in 2016-2017:

- Capital building projects include: TBSI Cat 2 and IPH Tallaght.

- Minor refurbishment Project include: 2 refurbishment Projects for the Sports Centre.


The overall objective of the Academic Registry Enhancement (ARE) Programme is to support the registry and to ensure that it can provide the services necessary to support the student lifecycle, support schools in delivering the University’s mission, and to enable the University to grow student numbers with confidence that the structures, processes and systems in the registry can support that growth.

It is an integrated change programme with a number of workstreams. The most significant workstream for IT Services work is the ‘Systems’ workstream. This has been further sub-divided into 10 small projects, for which IT Services staff are doing all of the business analysis and some of the development work.

These include Awards Calculation (Harmonised courses); Academic Transcripts; Visiting Students (Online application); Student Record Mains; SCE; Finance Automations; Online Registration Screens; Exam Paper submission and Post Graduate Modularisation. Work is also being completed by IT Services on the ‘Process’ workstream and ‘Data’ workstream elements of the Programme.

The programme was completed early 2016. It is expected to have direct impact on reputation, on the satisfaction of existing students and on our ability to attract future students.

Devices such as PCs, laptops, mobile phones, tablets, servers, storage and specialist equipment need a specific address on the Trinity network to enable them to communicate with each other. As the number of devices on the network increases, it becomes increasingly challenging to manage them without the use of an address management system.

IT Services initiated a project in 2015 to upgrade its network address management system, known as Internet Protocol Address Management (IPAM). IPAM provides various address management services and methods, depending on the specific requirements of the device and the services it requires or provides. The upgraded system is designed to provide high availability (HA) to critical network services, with HA configured on various subsystems and components located in different data centres, both on and off the main campus.

A new IPAM system has been procured at significant cost savings to the University. Installation started in October 2015 and service went live by mid-November 2015, the project closed out in Q1 2016. It will provide a scalable and high-performance IPAM system for the next five years that will be capable of meeting increased capacity requirements, will provide enhanced functionality to support self-service IPAM and streamline administration, operation and maintenance.

In response to a request from IT Support staff around Trinity, IT Services undertook to identify third-party providers of data recovery and data disposal services which would meet a range of identified requirements and which would provide a high-quality of service. Critical Data Services (CDS) were identified as the recommended party to engage with for data recovery requirements and DiskShred were identified as the recommended company to contact for on-site, secure, certified data disposal work such as hard drive destruction. In both cases the third-parties identified provide a level of service that meets the highest data security standards, ensuring the security of Trinity data - one of the key identified requirements.

FSD had a requirement to upgrade their time and attendance system as it was end-of-life. IT Services worked with Flextime to provide the necessary infrastructure to host the new solution. This new supported software will provide FSD with the functionality to manage their time and attendance with less administrative overhead. It also means that the system and the underlying infrastructure are completely up-to-date, secure and fully supported.

IT Services upgraded the lecture capture software to Panopto software to provide lecturers with a new platform for capturing their lectures. A showcase of the software solution was organised for lecturers, and support guides were setup to assist them in the use of the solution.

Library Manuscripts and Circulation requires specialist functionality not supported by standard, MARC-based, library management systems (including the Sierra LMS in use in Trinity Library). Axiell's CALM LMS is a specialist product that provides the required functionality, and includes a public catalogue interface. The first implementation was deployed in Trinity on a Windows 2003 infrastructure and so this underlying infrastructure and the software required a full upgrade. The upgraded LMS system for the Library Manuscripts Department allows them to continue to support and attract Trinity Research through the improved visibility of their unique research asset.

Web applications related to the Research Support System (RSS) and WiSER (Women in Science and Engineering Research) System were developed using an Oracle web application design and development tool known as Oracle Application Express (APEX). This project upgraded the APEX system, migrated the web applications from the current system and decommissioned the old APEX servers with minimal disruption to the Trinity community. The main benefits are improved robustness for RSS and WiSER System applications and ability to deploy the applications on mobile devices.

As the old IT Service Desk incident management system, Remedy, was nearing its end of life, Enterprise Service Desk (ESD) was chosen to replace it. The purpose of this project was to design, test, implement and deploy the Enterprise Service Desk call management (ESD) system for use in IT Services for logging and tracking calls to the IT Service Desk. ESD went live in January 2016 and the system is now up-to-date and supported in terms of hardware and software. The delivery of this system has improved our incident management and has enhanced the overall user experience.

The Library original T&A system was end of life and needed to be upgraded. Advance Systems Ltd. TMS software was selected and the new Library T&A was hosted internally by IT Services. The Time and Attendance system is critical in supporting HR reporting requirements, including compliance with legal time rules. This project went live in Q3 2016.

This project was setup to deliver a new Collection Management System. It was requested by the Curator of the University art collections to allow for the effective curation of the collections by having an electronic catalogue of artworks and collections. IT Services will host the application and database with a view to making the Trinity Collections databases available online for research, teaching and outreach purposes in line with the current University Strategic Plan 2014-19. The Adlib system was the system chosen to implement. It is used for University and Museum collections at other major Institutions. This will further enhance the perception and prestige of Trinity’s heritage and research management. This project went live in Q4 2016.

An upgrade project for the iTunesU service began in 2015 and will migrate the service to virtual machines hosted by IT Services. The new solution will provide greater functionality to the Trinity Web and Digital team, who upload the content to iTunesU on behalf of University. The project is expected to complete in Q3 2016.

The following enhancements were made to SITS during 2015-16:

  • Student automations -enables the automatic update of multiples of data tables following a student data change
  • Student orientation timetable -enables a new entrant student to access an Orientation specific timetable during Freshers’ week
  • Cohort Billing - enables the billing of different cohorts of students who are on the same course
  • TSM examination results calculations -enables the final year TSM calculation to be made
  • Enhanced hospital placements for Nursing students
  • Plagiarism recording and reporting
  • Bank payments and refunds
  • Seanad Election functionality
  • Disability Service registration

IT Services successfully released a new Student App and Portal called Myday in Q3 2016 which aims to give students a single application (portal) that is specifically designed to cater for the way students interact with technology and services. It provides students with a series of tiles that provide access to important University applications such as their Module Timetable, Blackboard Learn and Library. Other information available within the app are Student MyZone, Tasks, Account Balances, Social Media feeds and Student Counselling Services. The Myday app will make a significant contribution to enhancing the Student Experience in Trinity College with further integration and development of the apps throughout the year. This app provides an intuitive interface, customisable, rich functionality and can be customised. The portal is accessible from a PC/Laptop or via the web application from anywhere. The apps are available from Google play and the iTunes app store.

With the delivery of SITS, FIM and FIS projects the old infrastructure of Admin5 (Vax based) was no longer required and a plan was devised for its decommission. This decommission involved assessing the remaining applications not covered via SITS, FIM or FIS and delivering new versions on a new platform and re-writing applications depending on their degree of dependency on Admin5 and the support status of the underlying software infrastructure. Admin 5 was shut down and disposed of in Q4 2016.


Since March 2015 IT Services, as part of the Mobility Project, has been upgrading the existing Trinity WiFi service with an enhanced and expanded service, designed to meet the needs of students, staff, guests and public visitors into the future. The Mobility Project was completed on time on 30th November 2015.

On completion the upgraded WiFi service operated on the latest technology available and became the most advanced and largest of all “AC” type WiFi networks in Ireland. For staff and students this will result in expanded and better-quality WiFi services, meeting the increasing need for access to information at all times.

In the early stage of the project a full redesign of WiFi coverage across all University working spaces was completed. To deliver on this design 1,950 high-speed and high-capacity WiFi access points are being installed across Trinity sites across Dublin city.

IT Services successfully completed the implementation of the Microsoft Forefront Identity Manager Project, a new University Identity Management system to identify and authenticate users and grant them access to University services and IT resources, based on their role. Final testing was carried out at the end of 2014, followed by the rollout of new software processes and decommissioning of older technology.

This project consolidated identity data into a centralised Identity Management system, thereby promoting consistency of organisational data and improving identity data quality and security across University systems. This project completed in 2015.

A project to deliver a new TCD digital ID was completed and launched in September 2015 during Fresher's week. The project was a collaboration between the Students Union, the School of Computer Science and Statistics (SCSS) and IT Services. The Trinity ID application provides students with a way to verify their identity on campus, using their mobile device, without the need for a physical card. Two Junior Sophister students in SCSS wrote the application and the server software. The application works on Apple and Android devices.

IT Services coordinated and managed the project, delivering the hosting and necessary integrations with internal University applications. The Trinity ID application can be used by students to verify their identity with University Security; Academic Registry; Library; IT Services; Careers Advisory Service; University Health Services; Student Counselling; the Students Union, and the Sports Centre.

The GeneSIS project has been formally closed and the functionality that was delivered in the final stage of the project is complete. Graduations have been run using SITS and the Seanad election is being conducted through SITS. The research functionality will be deployed to the live environment in the next few weeks. Alumni management is being conducted using SITS although the alumni portal is not yet live.

Working with Microsoft as part of the staff email upgrade project there was an early benefit for Trinity students. IT Services successfully released Office 365 ProPlus to students, offering a free full downloadable version of Microsoft Office for PC, Mac and mobile devices for up to 5 devices per user. It also includes 1 terabyte of personal file storage (cloud personal storage) through OneDrive.

IT Services ran a pilot project to evaluate an application virtualisation solution. Application virtualisation makes application software available, for example, in public access computer rooms, without having to actually install the software on the computers in the room. This provides for greater speed and efficiency in software distribution and license management and reduces the labour overhead associated with physically installing software on multiple computers.

As a result of the pilot, a system called Software 2, which is widely used in higher education institutes, was implemented in Trinity. At present it is used in some public access computer rooms and lecture theatres to distribute software remotely.

The ongoing programme of maintenance upgrades and enhancements to the University network, hosting and web infrastructure and services continued during the academic year.

The following services were upgraded or enhanced:

-10 Gb/s firewall infrastructure and software upgraded, which ensures that our high speed network connections to the outside are maintained.

- Old central wireless controller infrastructure and wireless access points decommissioned and replaced with new equipment under the Mobility Project.

- Bradford Campus Manager System that manages self-service connections to TCDconnect for students upgraded to latest version.

- The virtual private network (VPN) providing remote access to the University network was upgraded in November 2014 and the latest Windows, Mac and Linux clients were added in 2015. This allows secure access for University staff to the Trinity network from anywhere in the world.

-The intrusion detection system (IDS) provides security and monitoring services for the network and detects possible hacking attempts.

-The RADIUS wireless authentication service, which controls access to the WiFi network by authenticating users and authorising their devices on the network, was upgraded. This upgrade significantly improved the security of the WiFi network.

- Computing capacity in the primary data centre in Áras An Phiarsaigh was increased by 55% through a memory upgrade to the servers. Further improvements were made to the secondary data centre in the Lloyd building (RIT) by adding more powerful servers. - The University has been piloting a new style of telephony to work on the IT network, which greatly reduces costs. The system in use, Cisco Unified Communications Manager, was made highly available (HA) by the addition of servers dedicated to telephony in the secondary data centre in RIT.

- The migration of the Enterprise Backup solution from old on-site tape devices to state-of-the-art off-site efficient disks was completed. The Enterprise Backup Software was also upgraded to the latest version available. These improvements have led to a very significant decrease in the time taken to perform backups and restores.

The Business Continuity Project advanced further in 2015 with the delivery of a Business Continuity Plan that, when fully tested and implemented, will enable the University to recover from events that disrupt operations in a planned, structured, and timely fashion.

This will ensure that critical IT systems and services are restored as quickly as possible and with the least amount of disruption. IT Services will review, update and test this plan on an ongoing basis to ensure that it stays relevant and accurate.

Major service improvement works and business continuity testing were completed successfully on the primary data storage device in June 2015. This work involved considerable preparatory work to ensure a successful upgrade with minimum disruption to University services. As part of this work, IT Services successfully tested its business continuity procedures by using high availability technology and associated procedures to fail our main University systems from primary to secondary sites and back again.

The work was scheduled for the end of semester in order to minimise impact on academic activity, and took place outside of core business hours. Service improvement works were completed successfully on the secondary storage device in July 2015 with no downtime of services and also on TCD's Disaster Recovery storage infrastructure located in ServeCentric in August 2015.

Extensive consultancy was provided by IT Services to support the University's capital projects including engagement with Estates & Facilities on new building projects, for example the new Business School and Oisín House.

The project enhanced staff teaching and student learning experience through the replacement of old audio visual equipment with newer, more reliable and more serviceable equipment. Presentation facilities were upgraded in D'Olier street theatres, including new projectors, screen control equipment, document camera, video conferencing and audio equipment. The system control equipment was upgraded in the D'Olier Street seminar rooms. An interactive white board was provided in Room 5040 in the Arts Building. Arts 5052 was upgraded with a new high definition projector, a new screen, new Mac computer and new switching equipment. The Emmet, Davis and JM Synge theatres had new touch panels and controllers installed. Museum M4 was upgraded with new switching equipment, a new controller, Mac computer and wireless microphone.

IT Services engaged with the Centre for Learning Technology to deliver a project in 2014-2015 to integrate data from the Student Administration System, SITS, into Blackboard for the effective use of the Community Engagement module (a Blackboard add-on module). The main benefits of this were to allow the Blackboard web page to be tailored to students, depending on their roles; allow special presentation of Blackboard to online students; allow devolved administration of Blackboard using the organisational hierarchy and its associations; allow collaboration and sharing across courses and research groups and allow creation of non-credit bearing modules for staff development and training.

LabStats software provides a simple solution to measure computer usage in public access computer rooms. It provides reports on both past use of computers and real-time information about current use. It monitors the period of use of computers; the number of logins; the software application that are used, and the length of use. This software helps IT Services to determine how computer rooms are being used, including busy periods and slack periods. The status of computers is rooms is monitored remotely and if a computer goes offline for a set period of time an alert is sent to IT Services to check the device. The system was recently upgraded and provides better reporting capabilities and a friendlier user interface for users. The benefit of this work is that IT Services can monitor computer usage in rooms to better meet the needs of users and to optimise the provision of software and computers in computer rooms. It will also assist IT Services to plan more accurately the number of computers and software licenses required to meet student needs in different rooms. Students can check the availability of computers using a simple web interface

The Research Support System facilitates the University's scholarly communications by allowing Trinity Researchers to maintain their Curriculum Vitae and bibliographic data and to record their research outputs in one central location. This project upgraded the old RSS infrastructure to supported versions of Windows and Oracle. The transition was completed with minimal interruption to the University community. The new functionality includes the ability to enter the ORCID ID to the RSS Curriculum Vitae, thereby creating a persistent link between these two information systems; enabling users to change publication and other research output types themselves, and enabling publications and other research outputs to be imported directly to the RSS.

The objective of this project is to reduce power usage in the Research IT Data Centre and bring the site in line with modern data centre standards that support the Trinity's Green IT objectives. The project ended in Q4 2015.

The University calendar was further improved in 2014-2015 in response to the request by the Secretary's Office to allow for the rollover of different years. The main benefit is the provision of functionality for the pre-population of future University calendars. University users now have access to multiple University calendars online.

IT Services worked with the Accommodation and Catering Service to complete an upgrade on their software to the latest version. The Kx application supports Trinity's Accommodation and Catering Service to provide accommodation to students and summer visitors. It assists the booking and smooth running of conferences and other events. The Kx Hotel online booking system was upgraded to a new mobile-friendly version. The main benefits of the upgrade are the improved functionality, particularly for the student web component, a more supportable and up-to-date system with all the latest bug fixes and new functionality.

The challenge of keeping our IT infrastructure, including servers, storage, operating systems and applications, up to date and in support by suppliers has been exacerbated in recent years by the economic downturn and reduction in University budgets. Nevertheless, during the past year, IT Services migrated over 30 systems that were no longer under support to a supported platform. Microsoft ended its support for Windows 2003 server operating system from July 2015 and this meant that they no longer provided official patches, security updates or support for this system. The main benefit is to remove the University's exposure to harmful security threats and new viruses, and to provide University systems with secure supported underlying operating systems. Upgrades included the Student Health Service system and the Counselling Service system.

Major service improvement works and business continuity testing were completed successfully on the primary data storage device in June 2015. This work involved considerable preparatory work to ensure a successful upgrade with minimum disruption to University services. As part of this work, IT Services successfully tested its business continuity procedures by using high availability technology and associated procedures to fail our main University systems from primary to secondary sites and back again. The work was scheduled for the end of semester in order to minimise impact on academic activity, and took place outside of core business hours. Service improvements works were completed successfully on the secondary storage device in July 2015 with no downtime of services. Service improvement works were completely successfully on TCD's disaster recovery storage infrastructure located in ServeCentric in August 2015 with no downtime of services.

IT Services worked with the Department of Sport and Recreation to upgrade their existing service, which is used to manage admittance, bookings, membership and reporting. The upgrade ensures the system is running on supported technology hosted in the University's main data centre. It also ensures that it is based on a supported, secure application, operating system and database architecture, enabling better performance and security. It also offers more functionality including the SEPA-compliant management module allowing instalment payments; the potential for direct debit payments; the potential for online booking of sports facilities in the future, and improved reporting on membership and retention.

IT Services developed an application portal in 2014-2015 to replace old technologies and to provide a secure user-friendly web application framework to support the rapid development and delivery of small business applications. The portal has been developed on a vastly improved infrastructure that will provide greater availability, resilience and accessibility. This solution's main benefits will be improved quality of programming and development, faster speed of deployment for applications and a consistent look and feel for end users.

Developed by RIT, the NCCB ( website is the centrepiece of a multi institutional collaboration between TCD, the Church of Ireland University of Education and five institutional libraries. This website hosts a centralised catalogue of children's book collections from the participating institutions. It also contains a database of selected texts, including detailed descriptions and images of the texts. Rather than build a fully standalone site, the NCCB site uses resources and application programming interfaces of the Digital Repository of Ireland (DRI) as a database for the catalogue. Indeed, it is currently the largest single DRI collection. The NCCB website was launched on 28 September 2015 at the Dublin City Library and Archive. Initially it was hoped that 50,000 records would be uploaded to the system.


A project was completed in 2014-2015 to enhance security and reliability of the wired network. The main objective of the project was to apply enhanced security features to each switch in the University to ensure that only known and valid devices can connect to the network. The rollout was phased over a 16 month period and required extensive consultation with staff. It was implemented in over 123 communication cabinets and 353 switches on campus and in all remote locations, covering over 94% of end user network points.

IT Services has been working with Estates and Facilities on new buildings and refurbishments of buildings to ensure the buildings are designed to the highest networking standards, comply with IT Services cabling policy and meet the appropriate quality standards in relation to all aspects of networking that are carried out by external companies. Once commissioned, IT Services integrate the buildings to the core network, commission networking switching equipment, configure access points, patch points and test to ensure the highest possible standard of networking is ensured for the end-users. Major refurbishment work was completed for Enterprise Centre Unit 24; Trinity Biomedical Sciences Institute (Business School); House 5; Anatomy; 22 Westland Row; Enterprise Centre Units 3 and 8; Clare Street; Museum Building, and minor refurbishment work in Áras an Phiarsaigh Room 3.06; Parsons Building; Sports Hall; Kinsella Hall, and Ussher Library.

A project was completed in Q3 2015 to implement Oracle RMAN Catalog, which is software that manage centrally all Oracle database backups. The main benefit of the project is to reduce the effort and complexity of database management by providing a single source of backup reporting, saving disk space on databases, and increasing the reliability of database backups. This ensures that there are common back-up and recovery methods that can be implemented quickly, backup logs can be centrally managed, backup failures captured quickly in a single location, easier rescheduling of backups and alerting on the status of backups.

A project to implement internal load balancing, which improves network performance and security, was completed in 2014-2015. This solution ensures that IT Services can offer greater availability, high performance and failover protection for internally hosted web services.

During the year, RIT conducted a full review of its hardware and software for integrated research data that was spread over multiple older computer environments. A solution was implemented that allowed for the older computer environments to be integrated into the more modern Infrastructure as a Service environment, while still permitting access to the older storage systems.

Connections to a number of new off-site locations were provided and existing sites were enhanced over the course of the year. A resilient pair of 1 Gigabit/s links are currently being installed to serve the student residential campus at Trinity Hall in Dartry, replacing the current 300Mb/s and 100Mb/s circuits from the main campus. These new links, which were operational in Q4 2015, will incorporate full automatic failover and can operate as an aggregated pair which will significantly increase the bandwidth available in this busy location. The links are also future-proofed to allow them to scale up to 10 Gigabit/s in the future should the bandwidth demands require. A 1Gb/s link was also provided for the new Institution of Population Health Medicine Building in Tallaght and a small site on Clare Street has been connected with a 100Mb link back to main campus.

The Student Allocation System is used by the School of Nursing and Midwifery (SONAM) to manage the allocation of student nurses to training hospitals. This project will migrate the old system to an entirely new server infrastructure, with minimal disruption to staff and students. This essential service, necessary for administering allocations, will run on a secure and supported platform, with easy access to an online portal for staff and students, providing continuity of the service with agreed support from the supplier. This project went live in Q3 2015.

The ePO system is the central anti-virus service that monitors virus and malware activity on the staff networks for some 5,000 computer clients. The main objective of this project is to migrate the antivirus service from an old Windows 2003 server to a new Windows server operating system, and to upgrade the ePO application. The work involves a phased migration of all computer clients over a six-month period. The main benefit is an upgraded, supported ePO service for staff to help maintain a more secure, virus- and malware-free environment on the staff networks. The project was completed at the end of 2015.

The Drawn to the Page (DTTP) database catalogues an initial selection from the holdings of the Trinity Library of publications illustrated by Irish artists between 1830 and 1930. The database provides a selection of high resolution images from each of the texts listed, subject to copyright restrictions. The main aims of this digital resource are to facilitate wider public access to the material, to create a greater awareness and appreciation of Irish artists' activities as illustrators and to encourage further research in relation to Irish artists and illustration. The project went live in December 2015.