IT Services

Contact Us IT Services
Ground Floor
Áras An Phiarsaigh
Trinity College Dublin
Dublin 2
Ireland

View the contact page for more contact and location information

itservicedesk@tcd.ie Gaeilge

The Virtual Private Network (VPN) service allows Trinity staff to make a secure, encrypted connection to the Trinity data network from a remote location, such as from home or abroad.

Staff using the VPN service are able to remotely access Trinity network services which are usually restricted to those who are situated in their office on campus.

Getting started

To request an initial connection to the VPN service, fill out the VPN connection request form.

Once your computer has been configured by the IT Service Desk, there are additional steps you must take in order to connect to the VPN service.

Please see our Staff VPN service guide for instructions on how to use the service.

Requirements

This service is currently only available to registered Trinity staff and can only be setup on Trinity-owned computers (preferably which have the Trinity software image installed), are networked and so fully compliant with our network security policies including being added to the College domain.

The following operating systems are supported by the VPN service:

Receiving Windows security updates

Windows computers, being used remotely, are required to connect to the VPN for at least one hour each working day to ensure the necessary security updates are received.

If working remotely, what services do I need a VPN for?

If working remotely, you will only need a VPN to access the following services:

  • Windows security updates:
    • To receive Windows security updates remotely, you are required to be connected to the VPN for at least one hour each working day.
  • Network files and file storage
  • Web authors making live changes to the webpages
  • Trinity business applications:
    • FIS (if you prepare POs)
    • SITS (client-only, Academic Registry)
    • CMIS timetabling
    • HR users of SODMS

You won't need a VPN to access lots of other services that are hosted in the 'cloud'. An example would be your email, OneDrive, Teams, Blackboard VLE, Panopto, etc.

Related pages

Need Further Help?

Search the Knowledge Base for answers to commonly asked questions.

Still need help? Contact the IT Service Desk by one of the below methods.

Email: itservicedesk@tcd.ie
Phone: +353 (01) 896 2000
Web Portal: http://ask.tcd.ie

Service desk opening hours are:
Monday - Friday: 09:00 - 17:00