Resolved: 23 July 2026
An additional fix has now been applied. This issue is now resolved.
Updated: 22 July 2026 at 13:25
Following on from the fix that was applied yesterday, the majority of new users can now access their MyZone accounts.
However, we are aware of a small cohort of users that are still being impacted by this issue.
We are working with our support partner, Google, to resolve the issue.
Updated: 21 July 2026 at 16:45
A fix for this issue has now been applied.
Users that were previously affected by this issue should expect to be able to access their MyZone accounts again later this evening.
First posted: 21 July 2026
IT Services are aware of an issue for new students trying to access their MyZone student email account.
Some new students may be presented with the message "Invalid email" when attempting to log in.
We are currently working with our support partner, Google, to resolve this issue.
Updates will be posted here.