Updated: 02 October 2023
If you are affected by this issue, please contact the IT Service Desk for assistance.
Updated: 4 April 2023
The issue where the Trellix (formerly known as McAfee) Management of Native Encryption Dialog Window is repeatedly appearing on-screen and will not accept the Trellix Encryption password has been pinpointed as being due to a specific version of a hardware chip in the microprocessor on older computers. This chip is a manufacturer’s specific version and the chip cannot be upgraded.
The issue has affected a small number of people at Trinity to date. The IT Service Desk is in the process of contacting all who have reported into us that they are experiencing the problem with the repeated request for their Trellix Encryption password. The Service Desk will decrypt the affected computers, and then re-encrypt the affected computers with the original, older version of the encryption software. The computers are usable during the decrypt and re-encrypt process.
First posted: 31 March 2023
Due to a deployment update of the Trellix (former known as McAfee) encryption management software on 30 March 2023, we are receiving reports that some users with older devices are experiencing a problem.
The Trellix Management of Native Encryption Dialog Window is repeatedly appearing on-screen and will not accept the Trellix Encryption password. See screenshot below.
This does not stop a user from using their device but it is very disruptive.
The underlying issue is currently being investigated by the IT Service Desk team.
We will post an update to this alert as soon as we have more information.