IT Service Desk Statistics
IT Service Desk Statistics for 2025/2026
Summary for the Academic Year 2025-2026 to date
| Review | Total |
|---|---|
| Emails (itservicedesk@tcd.ie) | |
| Phone Calls (896 2000) | |
| Walk-In (Aras an Phiarsaigh) | |
| Web Submissions (http://assist.tcd.ie) | |
|
|
Monthly Statistics
| Call Source | Phone | Walk-In | Web | Total | |
|---|---|---|---|---|---|
| Total Callers | |||||
| New and Logged in Service Desk System | |||||
| Resolved/Closed | |||||
| Avg Closure Within 1 Week (%) | |||||
Telephone Calls to the IT Service Desk
| Review | Total |
|---|---|
| Total Number of Calls | |
| Average Queue Time | |
| Average Maximum Queue Time | |
| % Calls Answered Within Service Target* | |
| *Service Target = 75% of all incoming calls answered within 5 minutes |
Weekly Statistics
| Call Source | Phone | Walk-In | Web | Total | Status% | |
|---|---|---|---|---|---|---|
| Total Callers | ||||||
| New and Logged in Service Desk System | ||||||
| Assigned (Work not Started) | ||||||
| Work In Progress | ||||||
| Pending (Waiting on More Info) | ||||||
| Resolved/Closed | ||||||
| New and Logged by % |
Telephone Calls to the IT Service Desk
| Review | Total |
|---|---|
| Total Number of Calls | |
| Average Queue Time | |
| Maximum Queue Time | |
| % Calls Answered Within Service Target |
Statistics Archive
Click on the links below to view statistics for previous academic years: