We know that suspicious emails can be confusing and sometimes even worrying. That’s why we’d like to take a moment to explain what a phishing email is, show you exactly how to report one in MyZone, and outline what happens after you report one.

How do I report a phishing email from within my student email (MyZone)?

Reporting a phishing email is quick and easy!  Here's what to do:

  1. Open the suspicious email in Gmail, but be careful not to click on any links within the email.
  2. Click the three dots (⋮) in the top-right corner of the message.
  3. Choose 'Report phishing'  

Doing this will report the email to Google and help Gmail improve its detection of similar threats in the future

image of myzone inbox screen with a spotlight of menu

What happens next?

Google receives the report and uses the information to strengthen its spam and phishing filters so that other users are better protected. The suspicious email is removed from your inbox once reported (or moved to the Spam or Trash folder) so you don't have to take any further action. However, if you wish, then you can manually delete the email from your Spam/Trash. It will be deleted automatically after a period of time.

What is phishing and what is spam / junk?

Phishing email: Phishing emails are malicious messages designed to look like they come from a trusted source. They often try to trick you into clicking a link, opening an attachment, or sharing information.

Spam/Junk email: These are unsolicited or irrelevant messages, such as marketing offers or newsletters you never subscribed to. While annoying, these are generally not malicious.