Who is this programme designed for?

This programme is designed for those in people management roles or those transitioning into management within a healthcare setting. Healthcare has been through a lot! Healthcare organisations everywhere often work in a state of resourcing pressure with the consequent strains this brings to people working to deliver effective and impactful healthcare and patient outcomes. This programme, tailored specifically for the healthcare sector, is designed to equip healthcare managers and leaders to craft their own leadership styles and lead more effectively within a healthcare setting. Underpinned by a logic that effective communication and leadership is critical to success, maximising engagement, nurturing talent and teamwork are fundamental elements of the programme.

What does the programme offer to participants?

Delivered face-to-face over two 2 x 2 day modules (4 days over 8 weeks), participants learn how to directly improve performance and the professional development of the people within their department, team and/or organisation.


The programme covers conversation practice, coaching skills principles and essential elements of talent management by way of practical exercises, tools and techniques.

This programme can also be delivered on a custom basis to organisations if requested.


  • Talent Engagement Essentials
  • Coaching Skills
  • Professional Development through 360 Feedback
  • Giving & Receiving Feedback
  • Difficult and Effective Conversations Practice Sessions

Lecturers: Melissa Sayer

Why undertake the programme for credits?

Micro-credentials are short flexible modules that lead to accreditation in the form of ECTS. For further general information about micro-credentials please click Return to the Healthcare Hub .

Hear what past participants say:

"The programme included coaching style conversations with peers and coaches allowing us to see where we had room to improve and grow so as to become more beneficial as an employee and as part of a high performing team. It provided us with the opportunity to get to the source of underperformance by generating a culture of feedback and continuous improvement. All this was achieved through a positive, supportive, and non-judgmental environment." Joyce Power, Quality Manager, HealthBeacon.

 Return to the Healthcare Hub