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CorePortal Frequently Asked Questions

Last Updated 30 April 2020

Logging In to CorePortal


Can I access CorePortal at home?

You can access CorePortal from home. If you have set up two-factor authentication for Office365, you will be able to access CorePortal outside the College network. For more information about two-factor authentication, please go to the IT Services website.

I am trying to log in to CorePortal for the first time but cannot.

Staff members must be assigned a College username and network login password before being able to log in for the first time. If you have been provided with these login credentials and still cannot log in to Core Portal then it is likely that you have forgotten your password, it has expired or you are locked out of your account. In this case you can, if you have signed up for it, use TCD Password Manager to resolve your issue, or you can contact the IT Service Desk in person on the ground floor of Áras an Phiarsaigh.

Can I access CorePortal through a mobile device?

CorePortal can now be access using the CoreMobile app. For more information go to the CoreMobile FAQs and the CoreMobile UserGuide.

CorePortal is also available via a computer or laptop.

Can I access using TCD wifi?

You can access CorePortal using TCD wifi, as long as you have set up two-factor authentication for Office365. For more information about two-factor authentication, please go to the IT Services website.

How can I change the CorePortal password, for example if I have forgotten it?

The password used to access CorePortal is your College network login password. Please refer to the IT Services webpages which have information about your password and how to change it:

https://www.tcd.ie/itservices/accounts/kb/staff-change.php

I am concerned that my CorePortal account may have been accessed by someone else, what should I do?

Because CorePortal uses your College network login password to access your payslip and banking details, it is very important to keep your password private and secure. If you feel that someone knows your password, you should change it – follow the instructions provided by ITS on:

https://www.tcd.ie/itservices/accounts/kb/staff-password-manager.php

Pay: My Payslips and P60s


I think some payslips are not appearing on my CorePortal account

Please contact HR Service Centre (hr@tcd.ie)

I have signed in to CorePortal but cannot see how to access payslips

When you log into CorePortal, the page will open on the first tab: My Profile. To see your payslips, click on the second tab: Pay.

Can I save my payslip?

Yes, you save your payslip as a PDF.  When you are in the Full Payslip screen, click on the Download PDF button.

My Profile


What date is showing under Start Date in the My Profile/Contract screen?

The “Start Date” shown is the start date of your current appointment.

In some cases Start Date is showing 19 August 2014, even though the actual start date of your appointment may have been earlier than this. This date is appearing because it was the date that all departments were allocated new department codes by the new FIS system and all staff appointment records were updated that day.

I have recently married and have changed my surname; how do I change the record?

You cannot change your name using CorePortal. Please fill in and return the Employee Personal Details form (doc 55 kb).

What is the Next of Kin information used for?

HR use the Next of Kin information for your In Case of Emergency contact information. It is important that you keep this information up to date and accurate.

What is the Diversity information used for and who has access to this information?

The Diversity information is provided voluntarily for the purposes of statistical equality monitoring. Trinity College Dublin is committed to supporting an equal opportunities policy for all its staff and potential staff. In order to ensure the effectiveness of this policy, data is collected and monitored in relation to the nine grounds protected by equality legislation: gender, civil status, family status, age, sexual orientation, religious belief, disability or membership of the Traveller Community. For the College Equality Policy see:

https://www.tcd.ie/equality/policy/equality-policy/

The information collected on this screen will be treated confidentially and in compliance with Data Protection legislation.

Equality data in relation to nationality, ethnicity, disability, sexual orientation, religion and family status is stored separately and securely, with access restricted to nominated personnel (the Equality Officer). This information is not visible on your main HR personnel file.

Data collected in relation to gender, date of birth and civil status is stored on your HR personnel file for HR and pension purposes.

e-Recruitment and Online Interview Panel


Can I view vacancies or apply for jobs through CorePortal?

You can see Recently Opened Vacancies on the Internal Vacancies tab in CorePortal. Click on the ellipses (...) for further information, or to apply for the job. This will open the e-recruitment website. https://jobs.tcd.ie.

CorePortal has a direct link to the e-recruitment website: on the Internal Vacancies tab, click on the "Advanced" button to launch https://jobs.tcd.ie

I am on an interview panel, where do I find the applicant information?

On the Employee Dashboard, select the Interviews tab.  This will bring you to the Interviews section, where you can select View to see the Interview Panel page.

Click on the ellipses ( … ) beside the competition you wish to view, then select View Applicants.

Leaving College


I am leaving or have left College - can I delete my CorePortal account?

Your computer account will expire when you leave TCD along with your CorePortal account. For more detail on account expiry see:

https://www.tcd.ie/itservices/accounts/kb/staff-faq.php#account

Do I keep my CorePortal account after I finish my time in TCD?

Your College computer account will expire when you leave TCD along with your CorePortal access. If you wish to keep old payslips you should print them prior to leaving TCD. Final payslips will be printed and issued to employees.

General CorePortal queries


What services are currently enabled for the CorePortal service?

All staff members on the standard payroll have access to Pay (online payslips), My Profile (Employee Details and Learning & Development details). Some staff members have access to the Interviews section when they are part of an interview panel.

I am having problems using CorePortal, who do I contact?

If your problem is regarding access to a particular menu or page, or about the way that Core Portal works, contact HR Service Centre (hr@tcd.ie)

If your problem relates to the information contained on your payslip, contact HR Service Centre (hr@tcd.ie)

If your problem relates to network connectivity, login or password issues, or an internet browser issue, then please contact the IT Service Desk (itservicedesk@tcd.ie)