Employee Assistance Programme (EAP)
Inspire Workplaces Counselling Services provide the University's EAP service. University staff and their immediate families (those living at home with them who are 18 years of age and older) can avail of up to 6 professional counselling sessions free of charge. For more complex issues such as trauma, an Inspire Case Manager will help you determine the best counselling options which can exceed 6 sessions. This is a strictly private and confidential service.
24 / 7 Helpline & Telephone Counselling Service
This facility is designed as a means for staff to resolve any personal or work related concerns, in confidence. Staff can receive immediate support, advice and information on a wide range of emotional, personal or work related issues. Telephone Counselling is available where practical and suitable to the issue. The number for this service is 1800 817 433.
Online Wellbeing Portal
Inspire also offer a dedicated online Support Hub where staff will find useful information, articles, e-zines, self-assessment tools and much more. To access please click on EAP Inspire Support Hub:
- On the home page click the purple ‘Sign up’ icon (top right)
- When prompted enter the company pin (PIN: Trinity!)
- This will create a randomly generated username – please take note of username
- Create your own password and start using the Support Hub
Counsellors are available to meet, face-to-face (where COVID-19 restrictions apply this may be over the phone or video), to confidentially discuss and help staff to resolve any workplace or personal issues they may encounter. Appointments are held at the counsellor's place of work which will be advised to staff when setting up an appointment.
Counselling appointments are available Monday to Friday, 8am to 10pm (last appointment at 9pm) and Saturday, 9am to 4pm in the greater Dublin area and beyond.
Contacting the Service to make an appointment
To make an appointment or to enquire about the suitability of telephone counselling, staff contact Inspire directly themselves. Staff with accessibility requirements are requested to advise Inspire when making their appointment. The contact details for Inspire are:
- Phone: 1800 817 433
- Email: firstname.lastname@example.org
General Queries on the Service
Please contact the HR Service Centre on 01-8963333 or send an e-mail to email@example.com