Trinity Business School

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Trinity College
182 Pearse St
Dublin 2
D02 F6N2
Ireland

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Yufei Huang

“Our joint research initiative will help to positively impact people and the work environment in Financial Service organisations.”

Zarion

Project Name: Intelligent Work

Problem addressed by the research

Task allocation in the workplace is traditionally conducted by focusing only on the features of tasks - but not the people. How could task allocation be conducted in a people-centric manner?

Project description

Intelligent Work, an Enterprise Ireland funded project (2020-2024), in collaboration with Zarion software company, develops an innovative people-centric task allocation framework and uncovers how Intelligent Technologies (AI, machine learning, Intelligent Automation) impacts people, work and the workplace. The project engages an interdisciplinary research team from Trinity’s Department of Psychology and Professor Yufei Huang.

Professor Huang scoped and defined the data/information required to assess the system performance, understand the role of machine learning and AI, and evaluate how human factors can be incorporated into the allocation model and algorithm. The research finds that people-centric practices are critical for developing operational strategies and improving employees’ health and wellbeing in the workplace.

Project outcomes so far

The project team has developed a research hub at Zarion to study and implement the people-centric task allocation model they have development. The innovative framework is being prepared for deployment in the software for many of Zarion’s clients, including several Fortune 500 financial companies. The project team has also composed academic reports, organised multiple workshops, and filmed several educational videos to help upskill the employees at Zarion and its client companies. Most of these materials have been made publicly available for better dissemination, and to encourage a more sustainable and healthier task allocation in the evolving workplace.

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