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Overview of CIHS

The products and services we take for granted in the 21st century are the outputs of complex human systems. Transport, healthcare, security, education, finance, the internet, politics. Vast, complex, interdependent systems of individuals, organisations and technologies interact to innovate, design, develop, finance, regulate, certify, produce, test, localise, market, sell and deliver these to us. At the core are people, designing, operating, managing and improving the system to produce results.

As consumers and citizens we are rarely conscious of these systems until they let us down. Sometimes this is in small ways – an app keeps crashing, our weekly shop is not delivered, the bus is late. But their failures can be chronic - treatment delays in healthcare, or catastrophic, such as when a train derails.

Over the past 25 years, the Centre for Innovative Human Systems (CIHS) has been focussed on bringing together a range of perspectives to develop better ways of describing, understanding and effectively changing these systems and processes. Psychology, Business and Organisation, Engineering and Computer Science, and Health Sciences all contribute to the work of the Centre.

The CIHS provides a variety of offerings in Research, Education/Training and Consultancy. Our team of highly experienced and dedicated researchers, use their skills and experience to address the real challenges faced by diverse sectors, to produce solutions that put people front and centre.


Professor Sam Cromie, Centre Director