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Complaints

What happens if I want to make a complaint?

The SOBI believes that dignity and respect should be awarded to every person that is associated with or engages with our School.

If you are experiencing bullying or harassment, or if you are the subject of a complaint of bullying/harassment, your first point of contact is your line manager (staff) or tutor/postgraduate advisor (students).

Alternatively, you may also get in touch with one of the Dignity and Respect Contact Persons listed on the Dignity and Respect website (and at the bottom of this page). The panel of contact persons is a confidential service which can advise you on your options under the Dignity and Respect Policy. Contacting them does not mean that you have to pursue a formal complaint.  If you wish to speak to someone in the School of Biochemistry and Immunology for help in navigating these processes in an informal and confidential manner, please contact Darren Fayne (fayned@tcd.ie), Nóirín Nic a Bháird (nicabhan@tcd.ie) or Clair Gardiner (clair.gardiner@tcd.ie).

College has formal procedures for making a complaint that comply with legislation in this area.  These also involve the legal right of the accused to know of the complaint against them and to have a right to respond.  This can make people more reluctant to go down this route.  However, we want to be clear that we will support anyone who wishes to pursue a formal complaint and we will work with them to ensure that any action is handled is a professional and supportive manner.

NOTE: It is really important to know that Trinity College cannot take any formal action against a person unless a formal complaint has been made.  This is due to the legal rights of the accused.

Where an issue has been identified and a complainant is unwilling to go down the formal complaint route, we will do our best to support locally with reasonable accommodations.  These efforts will not be made public in order to protect confidentiality of those involved.

Head of School: Prof. Derek Nolan
Athena SWAN Champion: Prof. Clair Gardiner

College Dignity and Respect Contact Persons:

Name

Area

Email

:

Inmaculada Arnedillo Sánchez

Computer Science and Statistics

macu.arnedillo@cs.tcd.ie

 

Elizabeth Curtis

Nursing and Midwifery

curtise@tcd.ie

 

Jonathan Fitzpatrick

Estates and Facilities

jonathan.fitzpatrick@tcd.ie

 

Jane Flanagan

Housekeeping

jaflanag@tcd.ie

 

Martyn Linnie

Zoology

mlinnie@tcd.ie

 

Martin McAndrew

Senior Tutor's Office

mmcandre@tcd.ie

 

John Munnelly

Buildings Office

munnellj@tcd.ie

 

Cathal O'Donnell

IT Services

cathal.odonnell@tcd.ie

 

Lisa Orpen

Financial Services

orpenl@tcd.ie

College policies

https://www.tcd.ie/about/policies/

Dignity and respect

Trinity is committed to supporting a collegiate environment in which staff, students and other community members are treated with dignity and respect. Bullying and harassment (including sexual and racial harassment) are not tolerated in Trinity. The Dignity and Respect Policy lays out:

  • roles and responsibilities
  • sources of help and support
  • informal and formal procedures for addressing any bullying or harassment issues that may arise. Mediation is also available.

https://www.tcd.ie/equality/policy/dignity-respect-policy/

Equality page

The Equality Policy affirms Trinity's commitment to the promotion of equality for staff, students and visitors in all aspects of its activity.

https://www.tcd.ie/equality/policy/equality-policy/

HR complaint process

For details on this process please see https://www.tcd.ie/equality/policy/dignity-respect-policy/

Summary of HR Options for Resolving Complaints, taken from their website

Informal Process

  • Consult with your Tutor/Manager/Head and/or a Contact Person
  • Inform the person directly that their behaviour is unwelcome. This often resolves the situation as the person may be unaware that their behaviour is causing distress.
  • Alternatively, ask your Tutor/Manager/Head or a Contact Person to alert the person to your concerns.
  • If the matter remains unresolved, you can ask your Tutor/Manager/ Head or a Contact Person to facilitate an informal resolution.
  • Consider Mediation.

Mediation

  • Consult with your Tutor/Manager/Head and/or a Contact Person
  • Confirm with your Tutor/Manager/Head and/or a Contact Person that you are amenable to participation in mediation, who will then liaise with Human Resources to organise this.
  • The mediator will contact you and the other party to set up the process. If the matter remains unresolved following mediation, you may seek a formal investigation.

Formal Process

  • Consult with your Tutor/Manager/Head and/or a Contact Person
  • Write to your Tutor/Manager/Head setting out the details of your complaint, including the dates and times of incidences and the names of any witnesses to each incidence. This account will be forwarded to the alleged perpetrator for formal written response, a copy of which you will also receive. Further exchange of correspondence may ensue.
  • If the matter is not resolved following the exchange of formal correspondence an investigator will be appointed. Parties will receive a letter setting out the terms of reference and process for the investigation.
  • The outcome of the investigation process will be communicated to the parties involved.