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Feedback & Complaints

Feedback

A feedback questionnaire is circulated annually to all students who attend the Service. We greatly appreciate your feedback as it essential to the continual improvement of our service.

Complaints Procedure

The Student Counselling Service operates according to professional guidelines, policies and practices. If anybody wishes to make a complaint about the service that they or anybody else received at Student Counselling, they are invited to partake in the following complaints procedure.

We encourage them in the first instance to address their complaints directly to the member(s) of Student Counselling that the complaint concerns. If this proves unsatisfactory, or if they do not feel comfortable approaching the person directly, they should make their complaint to the Director of the Student Counselling Service, Deirdre Flynn. The Director can be contacted by telephone at (01) 8961407 or by sending an email for the attention of Deirdre Flynn at student-counselling@tcd.ie

If the complaint involves the Director, or has not been addressed to the complainant's satisfaction by the Director, the issue should be brought to the attention of the Chief Operating Officer, Geraldine Ruane. The Chief Operating Officer can be contacted by telephone at (01) 8962789 or by sending an email for the attention of Geraldine Ruane to offcoo@tcd.ie

If these internal procedures fail to resolve the issue satisfactorily, and if they are of a professional clinical nature, a complaint may be made directly to the relevant Professional Associations of the staff concerned. The registration details of all staff can be found in their biographies in the 'Who We are' section of the Student Counselling Service website.

Members of the Counselling Team are registered with the Irish Council of Psychotherapy (ICP) or the Psychological Society of Ireland (PSI).

All complaints will be dealt with in a strictly confidential manner.

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Last updated 1 August 2017 student-counselling@tcd.ie.