b'Financial Services Division2022 2023ContentsExecutive Summary 03Section 1: FSD Mission, Vision & Values05and Key Actions & Statistics Section 2: FSD Achievements 2022/23 14and Feedback on PerformanceSection 3:FSD Key Targets & Actions 2023/24 23Appendix 1:FSD Functional Map 25 Customer CharterAppendix 2:Summary of FSD Services29Achievements by Function01 02'