b'Financial Services Division2022 2023Key Achievements 2022/23\x01 Provided ongoing technical support to FIS users across the University in 2022/23, including: \x01 FIS Support Helpdesk (resolving over 25,000 queries)\x01 FIS Clinics \x01 FIS User Group meetings\x01 FIS Teams Channels (providing up-to-date information on developments, guides, tips, and news)\x01 Monthly FIS Support Update\x01 Implemented FlowForma, a business process automation tool to improve accuracy, eiciency, quality, and transparency of data, with several former manual processes under development using this application.\x01 Completed a one-year review of the new Budget Planning & Allocation (BPA) model.\x01 Upgraded the financial close process for both Account Reconciliation Services (ARCs) and Benefaction Operations & Reporting, with further benefits realisation opportunities to continue into 2024.17 18'