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Customer Feedback/Issues Procedure

The FSD Customer Charter is available at the following link: FSD Customer Charter (pdf 185Kb) and the our Mission Vision and Values are illustrated here: FSD Mission, Vision & Values (pdf 189KB)

If you have any issue with, or feedback regarding, any aspect of our service, you can let us know by the following means:

  1. Submit the completed feedback form on-line available by clicking on the link below:
    Customer Feedback Form
  1. Email or phone our Service Liaison Officer, Sam Maguire
    Phone: 01 896 2755.
  1. Each Faculty and Division has been assigned a Finance Partner. You may contact your Finance Partner to assist you with matters relating to budgets, financial planning and operations. A list of the current Finance Partners may be found here: Finance Partners

You will receive an email acknowledgement upon receipt of the form/email and your issue will be fully investigated by the Financial Services Division. We will endeavour to provide a response within 5 working days.

The FSD would like to help as much as possible and we welcome any comments / suggestions for improvement to our website. Please email us at:

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