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Quality practices, priorities and performance: an international study Louis Brennan, Alessandra Vecchi and Deirdre Crowe

  • IIIS Discussion Paper No. 83 This paper presents the results of a survey administered across seventeen countries that seeks to examine quality practices, priorities and performance. The participating countries were Argentina, Australia, Belgium, Brazil, China, Croatia, Denmark, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Spain,Sweden, UK and USA. The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC(rev.2) Division 38. There is evidence of both similarities and differences across the countries studied. Further analysis is required to explore the convergence versus “culture specific” argument. Keywords: International, Practices, Priorities, Performance

Last updated 28 August 2014 by IIIS (Email).