Complaints Procedure

Student2Student operates under professional guidelines, policies, and practices.

If you wish to make a complaint about the service you or someone else has received, please follow this step-by-step procedure:

Raise it with S2S directly
If possible, raise your concern with the S2S member(s) involved.

Contact the S2S Coordinator
If this approach is unsuitable, or you are not comfortable addressing the person directly, contact the S2S Coordinator at 085 783 3548 or Student2Student@tcd.ie.

Escalate to the Director of the Student Counselling Service
If still unsatisfied, email your complaint to Trish Murphy (Director of the Student Counselling Service) at student-counselling@tcd.ie with the subject line: FAO Trish Murphy.

Use the College complaints procedure
If the complaint concerns the Director of the Student Counselling Service, or remains unresolved, you may use the official Trinity College complaints procedure.

All complaints are handled confidentially and stored separately from student files. Records are retained for five years after resolution, in line with the TCD Records Management Policy.