b'Financial Services Division20212022Executive Summary 03Section 1: FSD Mission, Vision & Values05and Key Actions & Statistics Section 2: FSD Achievements 2021/22 14and Feedback on PerformanceSection 3:FSD Key Targets & Actions 2022/23 23Appendix 1: FSD Functional Map 25 and Customer CharterAppendix 2: Summary of FSD Services Provided29and Achievements by Function0102'