b'We aim to:\x01 Always treat our customers with courtesy and respect and provide an eicient Financial and transparent consultation process for queries and issues.Services \x01 Acknowledge email queries to the FSD email account within 24 hours of Division receipt, with every eort to provide a full response within 5 working days.Customer \x01 Host regular financial training sessions and workshops to ensure that relevant Charter Trinity sta members have the appropriate skills to manage their finances.Standards of \x01Provide budget holders with up-to-date financial information on a monthly Service basis.\x01 Set up new research grants within 48 hours of receipt of the signed contractualdocumentation and ensure the timely submission of authorised Sponsor claims.\x01 Set up new capital projects within 48 hours of receipt of (a) the completed Project Set-up Form and (b) where applicable, the CRG/COG Approval Decisionand Project Financial Plan.\x01 Provide a professional post-award management service for both research and capital projects.\x01 Process all valid invoices, payments and reimbursement expense claims eiciently and promptly as per the published payment schedules and subject to the correct application of legislative requirements and University policies.'