Getting Help

IT Service Desk

If you don’t find an answer to your query on our website then you can contact the IT Service Desk. You may send an email to, phone the IT Service Desk at 01 896 2000, call in person to the ground floor of Áras an Phiarsaigh or submit and track your query online at (see how to log or check an enquiry at Please note the IT Service Desk location and opening hours. Queries regarding the SITS service should be directed to

Search the IT Services website

If you have a query about using any of the facilities provided by IT Services, the best place to find an answer is here on our website at Some popular topics are available via the Quicklinks menu on the home page, or you might also like to search our knowledge base or view a list of our services.

New students and staff

If you are a new student or member of staff then you might like to view the information in our Getting Started section.

Assistive Technology Service

Some users with accessibility requirements may find the facilities available via the Assistive Technology Service provided by the Disability service of benefit.

Datapac printing, scanning and photocopying service

If you require assistance with the printing/scanning/photocopying facilities in the Library and IT Services computer rooms please contact the Datapac technician.

TCDconnect service

If you experience problems connecting to the student TCDconnect service please visit the network clinic.

Online registration and fees payment

If you have any queries relating to online registration or fees payment please contact Academic Registry.