IT Services

Contact Us IT Services
Ground Floor
Áras An Phiarsaigh
Trinity College Dublin
Dublin 2
Ireland

View the contact page for more contact and location information

itservicedesk@tcd.ie Gaeilge

The IT Services Projects Office (ITSPO) works to support and optimise the delivery of projects as a single programme by IT Services project management, governance and quality assurance.

The ITSPO services include:

  • Management of all IT Projects as a single programme of work including new Projects for College and on-going development and enhancement Projects supporting the University’s Strategic business goals.
  • Management of the pipeline of IT projects and assistance with the prioritisation of Projects within IT Services.

  • Standardise IT Services project management practices and processes and provide support for ongoing review and improvements.

  • Co-Ordinate the IT Services process for new Project requests, Project assessments, Project evaluation and Project approvals.
  • The IT Services PO assists clients with the development of their Project proposals and Business cases to ensure alignment with College strategy and to identify IT Project costs and benefits.

  • Ensuring that all stakeholders have up-to-date, accurate information on Project requests and Project status.
  • Preparation of status reports on the programme of IT Projects including new Projects for College and on-going development and enhancement Projects.
  • Reporting on project status, progress, significant project anomalies (time, cost, scope, quality, resources).
  • Management of project documentation

  • Assisting with achieving optimum use of resources on IT Projects and reporting on status.

  • Project Management for IT Projects and Project Management Consultancy
  • Provide training and assistance to Project Managers in project management practices and administrative support.

  • Recommend quality assurance reviews of projects, processes and deliverables and assist, where required, in the conduct of such QA activities.

Getting Started

For more information about commencing IT Projects in College, please see our getting started page.

Projects

IT Services has a large programme of current and pipeline projects including new projects for College and on-going upgrade and enhancement projects supporting the University’s strategic business goals.

Related Pages

Need Further Help?

Search the Knowledge Base for answers to commonly asked questions.

Still need help? Contact the IT Service Desk by one of the below methods.

Email: itservicedesk@tcd.ie
Phone: +353 (01) 896 2000
Web Portal: http://ask.tcd.ie

Service desk opening hours are:
Monday - Friday: 09:00 - 17:00