App release notes and help

The new version of Trinity Live went live on 31 August 2026. We are working on issues as they arise and developing further improvements.

Read a description of current activity below.

Last updated 8 October 2026.

Help

Contact IT Services if you need help with the app.

Contact the Digital Transformation team if you have a suggestion for the app. If you need help, contact IT Services as above.

Email: shane.diffily@tcd.ie

Latest app version

4.0.2: Released 28 September 2026

Includes patch to resolve login issues.

This is the latest version. Upgrade via Google Play Store or Apple App Store.

4.0.1: Released 11 September 2026 (deprecated)

Several enhancements and fixes. See below.

4.0.0: Released 31 August 2026 (deprecated)

Go-live instance.

Known issues and ongoing enhancements

Done and released

MODFIED - Navigation in Student Services

The navigation listing in Student Services was consolodated into a single list. The purpose is to assess whether this improves findability of content. (The navigation list remains restricted to A-Z list only. This will be rectified in a future release.)

Modification: Navigation sequence change.
Action: Released to app on 6 October.

FIXED - App login failing for some students

Fix: Patch developed for specific instances.
Action: Patch released to app on 28 September.

FIXED - Barcodes now appearing in student ID

A fix to missing barcodes from some student ID cards has been implemented. Affected students could not use the app to access the library, etc.

Fix: Barcoded reinstated.
Action: Patch re-released to app on 28 September.

FIXED- Multiple corrections to the campus map

Many map locations were missing, or had incorrect titles and incorrect geo-cords.

Fix: Multiple map changes implemented including new locations, new photos, many geo-cords added or corrected.
Action: Released 28 September. More to follow.

FIXED - AM/PM timestamp in timetable now displaying correctly

If a lecture starts at 11 and extends into PM, the timestamp for the finish time remains AM. For example, 11AM to 1PM shows as 11AM to 1AM.

Fix: Update timestamps.
Action: Fix released to app stores 10 September.

FIXED - Timetable 'persistance' on the homescreen removed

An event in 'Today's Timetable' may persist on homescreen. May require 2 taps to remove the event.

Fix: Remove persistence of timetable events from homescreen.
Action: Fix released to app stores 10 September.

FIXED - Correct video aspect ratio applied to Android devices

Loading video appears horizontally stretched on some Android devices.

Fix: Reset aspect ratio for Android.
Action: Fix released to app stores 10 September.

Work in progress

ONGOING - Counterintuitive navigation in the app 'Menu'

Description

App 'menu' not behaving as expected.
'Menu' sometimes appears to require 2 taps to open.
Previously visited screens persist in the 'menu'.
Fix: Menu to be redeveloped to apply correct behaviour.

Action

Root cause of the counterintuitive behaviour is now understood.
Re-development of 'menu' to be scheduled.

Timeframe

Discovery now underway.

Awaiting development

ISSUE - Book renewal facility missing from the Library

Description

Book renewal was permitted in the previous version of Trinity Live.
New app has removed that facility.
Fix: Reapply mechanism to allow for book renewal.

Action

Root cause of issue is currently being investigated.

Timeframe

To be arranged.

ISSUE - Trinity College staff login disabled in the new app

Description

Staff login was permitted in the previous version of Trinity Live.
New app has blocked staff login.
Fix: Reapply mechanism to allow staff login.

Action

Root cause of the block on access is currently being investigated.

Timeframe

To be arranged.

If you find a bug or issue

Contact IT Services and they will forward it to the development team for review.

The development team may then contact you to find out more about the issue.