App release notes and help

Read a description of current activity below. The release date for each item is shown where possible (subject to change).

Support for the previous version of Trinity Live ends on 30 September 2026. 

Help

Contact IT Services if you need help with the app.

Contact the Digital Transformation team if you have a suggestion for the app. If you need help, contact IT Services as above.

Email: shane.diffily@tcd.ie

Known issues and ongoing enhancements

Last updated 4 September 2026.

Work in progress

Issue 1 - Some locations missing on the campus map

Description

• Several locations missing.
• Some titles and locations incorrect.
• Fix: App database to be corrected and updated.

Action

• Progressive updates to the map database is now underway.

Timeframe

• First set of map changes implemented 3 September.
  • All campus 'Houses' added.
  • Locations added or corrected.
  • Photos added for initial set. Further to follow. 
• Additional changes underway. 

Issue 2 - Timetable events persisting on the homescreen

Description

• An event in 'Today's Timetable' may persist on homescreen.
• May require 2 taps to remove the event.
• Fix: Remove persistence of timetable events from homescreen.

Action

• Root cause of the issue is now known.
• Application of a fix to remove persistence is to be scheduled.

Timeframe

• Fix now ready to be applied week beginning 7 September.

Awaiting development

Issue 3 - Counterintuitive navigation in the app 'Menu'

Description

• App 'menu' not behaving as expected.
• 'Menu' sometimes appears to require 2 taps to open.
• Previously visited screens persist in the 'menu'.
• Fix: Menu to be redeveloped to apply correct behaviour.

Action

• Root cause of the counterintuitive behaviour is now understood.
• Re-development of 'menu' to be scheduled.

Timeframe

• To be arranged.

Issue 4 - Book renewal facility missing from the Library

Description

• Book renewal was permitted in the previous version of Trinity Live.
• New app has removed that facility.
• Fix: Reapply mechanism to allow for book renewal.

Action

• Root cause of issue is currently being investigated.

Timeframe

• To be arranged.

Issue 5 - Trinity College staff login disabled in the new app

Description

• Staff login was permitted in the previous version of Trinity Live.
• New app has blocked staff login.
• Fix: Reapply mechanism to allow staff login.

Action

• Root cause of the block on access is currently being investigated.

Timeframe

• To be arranged.

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If you find a bug or issue

Contact IT Services and they will forward it to the development team for review.

The development team may then contact you to find out more about the issue.