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Closing the Feedback Loop

Feedback, Action, Response

CAPSL encourages each School to ‘complete the feedback loop’ by informing students of actions resulting from their feedback. Students need to see what action is taken as a result of their comments. In turn, student commitment to the process can be increased.

  1. Strategies for reporting feedback to students
  2. TIPS for providing good feedback to students
  3. CAPSL support ie. consultations & guidelines (PDF 22kB)

Below are some ways of reporting feedback to students:

Strategy Pros Cons

Lecturer to give a verbal report to class
  1. inexpensive
  2. relatively easy to do
  1. uses class time 
  2. all students may not be present
  3. student may not be accessible as course may have concluded

Class representative to report back to class
  1. inexpensive
  2. somewhat easy to do
  1. possibility of class time being used
  2. all students may not be present
  3. student reps may not be able to answer queries or understand the context about which they are reporting

Posting on discipline/school notice board
  1. inexpensive
  2. easy to do
  1. one-way approach
  2. only accessible on campus 

Report in a student newsletter/newspaper
  1. provides a permanent record
  1. one-way communication

Email shot to students involved
  1. easy, quick, inexpensive and efficient
  1. allows limited interaction

World Wide Web - with possibly password -protected access
  1. can be developed to varying degrees of sophistication
  2. students do not need to be present, can be accessed at any time
  1. may involve web development costs
  2. heavily dependant on internet access

Tips for providing good feedback to students.

  1. Circulating information on actions resulting from feedback demonstrates to students that action on feedback is a matter of School priority;
  2. Providing feedback in a timely fashion ie. before the end of the course and/or shortly after the survey took place;
  3. Feedback must be easily understood by students;
  4. Student feedback must be anonymous.

Last updated 6 October 2011 Vice-Provost / Chief Academic Officer (Email).

Trinity College Dublin, College Green, Dublin 2.
Central Switchboard: +353 1 896 1000.