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Ms. Mandy Lee
Assistant Prof/Course Co-ordinator, Public Health & Primary Care

Biography

I am a lecturer and course co-ordinator for the M.Sc. in Health Services Management. My research interests are in person- and people-centred healthcare, management and organisational theory and social network analysis.

Publications and Further Research Outputs

Peer-Reviewed Publications

Lee, Mandy S., "It's a chest infection I'm sure" Exploring Lay Perceptions of Cardiac Symptoms to Improve Proactive Help-Seeking for Patients with Acute Coronary Syndrome, NHS National Institute for Health Research (NIHR) Collaborations for Leadership in Applied Health Research and Care, Using Sociology to Prevent Cardiac Diseases, University of Birmingham, 28th - 29th March, 2012 Poster, 2012

Morgan, Margaret M.; Lee, Mandy S.; Reid, Victoria. , Patient satisfaction with a change in the method of screening for diabetic retinopathy from a clinic based service to a mobile photographic service., EASDec (European Association for the Study of Diabetes, Eye Complications Study Group) 19th Conference, Oxford , 22-24 May 2009, 2009 Poster, 2009

O'Doherty, Aileen; Lee, Mandy; Parker, John, Inter-professional Collaboration Involving Health Professionals and Teachers Working in a Special School: the Role of the Physiotherapist, Irish Society of Chartered Physiotherapists (ISCP) Annual Conference, Santry, Dublin, 6-7 November, 2009, 2009 Poster, 2009

Lee, Mandy S.; Murphy, Deirdre; O'Doherty, Aileen, Incorporating social network analysis in mixed methods studies of teamworking in healthcare., 5th Annual Mixed Methods Conference and Workshops, Harrogate, Yorkshire, 8-11 July 2009, 2009 Conference Paper, 2009

Ackermann, Pauline and Lee, Mandy , A description of the informal networks of members of multidisciplinary teams involved in the management of dysphagia., Irish Association of Speech and Language Therapists Conference 2009 "Have done, doing, can do: Identifying changes in speech and language therapy", Galway, Ireland, 22-23 October 2009, 2009 Conference Paper, 2009

Kennedy, Loraine; Lee, Mandy; O'Ferrall, Fergus, A Case Study of Primary Care Development in an Inner-City Area. Are there lessons to be learned?, Irish Society of Chartered Physiotherapists (ISCP) Annual Conference, Santry, Dublin, 6-7 November, 2009, 2009 Conference Paper, 2009

Lee, Mandy S. , "Capturing Organising as It Happens with Ethnography: Relationship between the researcher and the researched in co-producing research/organisational practice" , U.S. Academy of Management Conference (Critical Management Studies Research Workshops), Atlanta, Georgia, U.S.A., 11-16 August, 2006 , 2006 Conference Paper, 2006

Lee, Mandy S.; Bichler, Robert; Raffl, Celina; Voas, Jeanette, "The Emergence of Social Networks: Upward, Downward and Iterative Social Pattern Formation Processes.", International Social Network Conference (Sunbelt XXVI), Vancouver, Canada, 24-30 April, 2006, 2006 Conference Paper, 2006

Lee, Mandy S., "Working Towards Seamless Care by Reworking the Seams: A case study of emergent, bottom-up, member-based organizing in reconstructing organisational boundaries at a hospital in Ireland", European Group of Organization Studies (EGOS) Conference (Sub-theme 21: Forms of Organising in Healthcare Services), Bergen, Norway, 6-8 July, 2006, 2006 Conference Paper, 2006

Non-Peer-Reviewed Publications

How to match research designs to organisational issues in health and social care in, editor(s)Michael Byrne , How to Conduct Research for Service Improvement: A Guidebook for Health and Social Care Professionals, Dublin, Health Service Executive, 2013, pp18 - 33, [Mandy S. Lee] Book Chapter, 2013 URL TARA - Full Text

Mandy S. Lee, How to Apply for Ethics Approval for Health Services Research Projects, IICMS (Irish Institute of Clinical Measurement Scientists) CPD (Continous Professional Development) Website Launch and Research Day, Stewarts Hospital, Palmerstown, Dublin, 20th September, 2013, IICMS Invited Talk, 2013

Mandy S. Lee, Introduction to Service Evaluation Research in Health & Social Care, IICMS (Institute of Clinical Measurement Scientists) CPD (Continuous Professional Development) Website Launch and Research Day, Stewarts' Hospital, Palmerstown, Dublin, 20th September, 2013, IICMS Invited Talk, 2013

How to conduct qualitative research in health and social care settings in, editor(s)Byrne, Michael , How to Conduct Research for Service Improvement: A Guidebook for Health and Social Care Professionals, Dublin, Health Service Executive, 2013, pp59 - 77, [Mandy S. Lee] Book Chapter, 2013 URL

Lee, Mandy S.; Murphy, Deirdre; O'Doherty, Aileen; Finn, Breedge, Multidisciplinary team working in Irish healthcare: case studies using social network analysis., Complex Systems and Computational Social Science Roundtable, UCD Belfield, 23 September 2009, 2009, Geary Institute, UCD Invited Talk, 2009

Murphy, Deirdre., "Mental health management teams in the HSE Dublin North East region: a mixed methods study.", TCD, 2008 Thesis, 2008

Ackermann, Pauline and Lee, Mandy., One Team, Many Networks: Multidisciplinary team working for different aspects of patient care as revealed through Social Network Analysis , "Integrated Care: Putting Research into Practice" 10th Anniversary Conference of Masters in Health Services Management, TCD, 12 June 2008, 2008 Conference Paper, 2008

McAuliffe, Eilish; Normand, Charles; Lee, Mandy; Culsons, Stephanie, "Integrated Care: Putting Research into Practice" 10th Anniversary Conference of Masters in Health Services Management, 12 June 2008, 2008, TCD Meetings /Conferences Organised, 2008

O'Doherty, Aileen., "An exploratory study on inter-professional collaboration involving health professionals and teachers working in a special school setting.", TCD, 2008 Thesis, 2008

McCormack, Michelle, Evaluation of the effect of EDD (Estimated Date of Dischange) on Length of Stay, TCD, 2008 Thesis, 2008

Kerr, Tommy., The Role of Physiotherapy Managers, TCD, 2007 Thesis, 2007

Harrison, Michelle , Home-Help Service in HSE West, TCD, 2007 Thesis, 2007

Ackermann, Pauline., "A description of the informal networks of members of multidisciplinary teams involved in the management of dysphagia." , TCD, 2007 Thesis, 2007

Morgan, Margaret, Screening of Diabetic , TCD, 2007 Thesis, 2007

Byrne, Michael, CMHT Teamworking in Ireland, TCD, 2006 Thesis, 2006

Lee, Mandy S., "Organisational Care Processes for Cardiac Services" , 2006 Working Paper, 2006

McPolin, Bernadette, Young Male Suicides in Ireland: A Phenomenological Study. , TCD, 2005 Thesis, 2005

Lee, Mandy S., "Research Ethics and Governance for Health Systems" (Special Session - Healthcare Management Track), 7-9 September, 2005, In:Irish Academy of Management Conference, 2005, Galway-Mayo Institute of Technology (GMIT) Meetings /Conferences Organised, 2005

Kelly, Maura, P-C-P Model of Client Satisfaction for a National Spinal Service, TCD, 2005 Thesis, 2005

Research Expertise

Description

Computational social science/complexity science methodologies (in particular social network analysis); Organisational research methodologies (in particular interpretivist approaches such as ethnography), philosophies of social research (in particular phenomenology and symbolic interactionism), and mixed methods research designs; Organisation theory (in particular complex adaptive systems theory, structuration theory, and boundary theory); Health services/healthcare management research (in particular system personalisation and user involvement in healthcare).

Projects

  • Title
    • 'People-Centred' Healthcare Interface Management: A Cross-Settings Investigation of Users' and Providers' Experience of Service Delivery within the Cardiac Care Continuum in Ireland
  • Summary
    • The research investigates the management of healthcare interfaces within coronary care from a 'people-centred' standpoint. By tracking healthcare users' and providers' experiences of service delivery across care settings, the study aims to contribute towards 'evidence-based practice' by identifying appropriate organisational/management interventions that facilitate the implementation of a 'people-centred' healthcare system.
  • Funding Agency
    • Trinity Ussher Fellowship (2002/2003); IRCHSS Government of Ireland Scholarshp (2003/2004)
  • Date To
    • 2008 (part-time from Sept. 2004)

Keywords

Behavior and Health; Complexity Theory; Contemporary social theory; Ethnography; Health Care Administration; Health Care Reform; Health policy; Health Services Delivery; Health Systems Integration; Narrative analysis; Nonprofit organisations; Organisation and Management Research; Organisation design, development, theory, behaviour; Philosophy; Public Administration; Quality of Care; Research Ethics and Governance; Research Methods; Social Identity; Social Network Analysis; SOCIAL NETWORKS; Social Sciences--Humanistic Emphasis; Sociological influences on health; Sociology of illness and health

Recognition

Awards and Honours

PRTLI5 PhD Programme in Simulation Social Sciences September 2010

TCD New Lecturer Start-Up Fund 2005

IRCHSS Government of Ireland Post-graduate Scholarship 2003-2004

Outstanding Reviewer Award (Health Care Management Division, U.S. Academy of Management Conference) August, 2003

Trinity College Dublin Ussher International Postgraduate Fellowship 2002-2003

New York University-Trinity College Dublin One Year Non-Degree Graduate Exchange Programme (MBA International Management Program) - Full Scholarship 1999-2000

Memberships

Reviewer for Journal of Health Organization and Management (JHOM) 2012 – Present

Reviewer for BMC Health Services Research 2012 – Present

Member of International Network for Social Network Analysis (INSNA) 2006 – Present

Member of European Group for Organization Studies (EGOS) 2002 – Present

Member of U.S. Academy of Management (AOM) 2002 – Present

Reviewer for Organizational Research Methods (ORM) 2009 – 2010

Reviewer for Educational Action Research (EAR) 2007 – 2009

Member of the Irish Academy of Management (IAM) 2002 – 2008

Member of Cochrane Collaboration Qualitative Research Methods Group 2003 – 2007