Last year, 1,189 of our readers responded to the Library Life Pulse survey conducted during Ireland’s fourth and strictest lockdown. The findings showed that the impact of the Library on our readers’ wellbeing was significant and up 10% from pre-Covid times to 61%.
We were delighted that you agreed positively with the following statements:
It is easy to access help and support when I am in Library buildings (71%)
The Library offers relevant training and skills support for students and staff (71%)
The Library has the right resources for my course/research degree programme/role (74%)
The Library is helping me to succeed on my course/research degree programme/in my role (76%)
I am satisfied with how the Library communicates with me (74%)
We acknowledge there is room for improvement with the following:
Suitable study/work space is readily available in the Library building(s) (46%)
It is easy to find the location of suitable study/work spaces in the Library building(s) (53%)
It is easy to access help and support when I am using Library services online (50%)
The Library has helped me to develop the skills I need for my studies/role (51%)
How are we acting on your feedback?
The high-level findings of this survey have been shared with the Library’s Leadership team and the university’s Library and Information Policy Committee. In the months following the survey, we have been exploring ideas and discussing solutions to issues you have identified in key areas of Space; Access to Resources; Training and Support and Communications. You can find out more about the survey findings and our action plan here:
We will be consulting with staff and students in making those improvements and will provide updates as they are being implemented.