Last year, 1,189 of our readers responded to the Library Life Pulse survey conducted during Ireland’s fourth and strictest lockdown. The findings showed that the impact of the Library on our readers’ wellbeing was significant and up 10% from pre-Covid times to 61%.
We were delighted that you agreed positively with the following statements:
It is easy to access help and support when I am in Library buildings (71%) The Library offers relevant training and skills support for students and staff (71%) The Library has the right resources for my course/research degree programme/role (74%) The Library is helping me to succeed on my course/research degree programme/in my role (76%) I am satisfied with how the Library communicates with me (74%)
We acknowledge there is room for improvement with the following:
Suitable study/work space is readily available in the Library building(s) (46%) It is easy to find the location of suitable study/work spaces in the Library building(s) (53%) It is easy to access help and support when I am using Library services online (50%) The Library has helped me to develop the skills I need for my studies/role (51%)
How are we acting on your feedback?
The high-level findings of this survey have been shared with the Library’s Leadership team and the university’s Library and Information Policy Committee. In the months following the survey, we have been exploring ideas and discussing solutions to issues you have identified in key areas of Space; Access to Resources; Training and Support and Communications. You can find out more about the survey findings and our action plan here:
We will be consulting with staff and students in making those improvements and will provide updates as they are being implemented.
A Library survey was launched College-wide today seeking feedback from all staff and students on their experience of using the Library.
The Library is at the heart of the University, providing services, resources, training and space. Its important role within the College community has been further highlighted over the past year during Covid-19. This is an opportunity for you to have your say in relation to your Library and how it can best support you currently, and in its future development.
The survey is being administered on behalf of the Library by an independent research agency called Alterline. The first survey, which ran in December 2018, received 2,540 responses across six core metrics. It is a biennial survey and in response to feedback received in 2018, the Library has embedded a series of additional services and resources across the Library.
Your views will help us understand your needs as readers and will provide valuable insights to enable the development of responsive services for the future.
As a thank you for taking part, at the end of the survey all participants will have the option to be entered into a prize draw to win AirPods, a Fitbit tracker, Trinity Gift Shop online gift cards, One4all vouchers and T-card top-ups.
Clíona Ní Shúilleabháin worked as an Assistant Librarian in the Library of Trinity College Dublin from 1987 until her untimely death in February 2021. She was a Trinity graduate with a degree in French and Modern Irish. Starting work as a subject cataloguer in Celtic and other languages, over the course of her career, Clíona moved within the Library from Collection Management to Digital Systems and Services and to Reader Services. In Digital Systems and Services, she worked as Electronic Resources Librarian. As Subject Librarian in Reader Services, she supported the staff and students in the School of Languages, Literatures and Cultural Studies, the School of Religion and the School of Creative Arts and was longstanding member of the Library’s User Education Group.