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Getting Set Up

Getting Set Up

Below is some useful information to help you get set up with IT Services in Trinity.

As a new staff member in Trinity, the following information will help you get up and running.

Computer account username and password

Your Trinity computer account username and password will give you access to a host of different IT services in College. Some of these services include:

  • Computer access
  • Staff email
  • Staff Wi-Fi
  • Online Library services
  • Teaching and learning systems

How to get your username and password

The steps to get your username and password are broadly as follows:

  1. Send all your required documentation to the Human Resource (HR) department
  2. HR will let us know when you have completed this step
  3. We will set up your computer account and let HR know the details
  4. HR will issue you with your computer account username, your initial password, and a staff ID

How to change password

Staff have several ways in which they can change their password.

Option 1: Office 365 - Self-service password reset tool

This self-service lets you change your password (even if you've forgotten it). You can also unlock a 'locked' account.

How to use Office 365 - Self-service password reset tool

Option 2: Using a Windows computer connected to the College network

If you are using a Windows computer that is connected to the College network (either on-campus connection or via VPN), then to reset your password do the following:

  1. On the keyboard, press Ctrl+Alt+Del.
  2. Click Change a password.
  3. Type the old password, then the new password and confirm it.

Option 3: Password Manager

Password Manager is a web-based application that allows you to: change your network password; unlock your network account; and set a new password if your current one has expired.

More about how Password Manager works

Account security

To keep your account safe, we enforce the following features:

Strong passwords

Your account password must satisfy the following conditions:

  • be at least 8 characters long
  • have a mix of upper and lowercase characters
  • include at least one numeric character OR a special character such as ! @ $ % * _ - + = ~
  • not include £ € : ? | space
  • not include part of your first name, last name or username
  • not be the same as any of your previous 24 passwords

Two-step sign-In

Two Step Sign-In (TSSI) is required to access certain services, such as Office 365, when not on the campus network.

When you log into services requiring TSSI, you will be prompted to confirm your identity via a separate method. The most typical way is through a code sent to your mobile phone.

More about Two-step sign-In

More information about staff computer accounts

If you have more questions about your computer account, check out our FAQ page.

Staff accounts - Frequently asked questions

Connecting a device to the College network

You can connect a wide range of devices to the College network - provided they pass certain requirements.

If your device is compatible, then you can submit the 'Network request'. A member of IT Services will then follow up with you to connect your device to the network.

Start the Network request process

Device general requirements

Internet connection

Wired network (On-campus)

When on-campus and provided your device has been connected to the network, you can get internet access through a 'wired' connection between your computer and a network port in the wall.

These network ports are available in most offices and labs.

More about the wired network

Wi-Fi network (On-campus)

Staff Wi-Fi

The staff Wi-Fi service allows you to connect your staff device (computer, laptop, tablet, etc) to the College network via Wi-Fi.

More about Staff Wi-Fi

Non-work Wi-Fi

The 'Internet Connect' service is an internet-only connection for staff to connect their personal devices to the internet via Wi-Fi. This connection won't give you access to network services.

More about Internet Connect

Internet access outside of campus

The two most common options for accessing the internet outside of campus would be your home broadband or using your smartphone as a Wi-Fi hotspot.

Broadband and mobile data deals

If you are thinking about signing up for a broadband or mobile data plan, check out the HEAnet Store for offers available to Trinity staff.

Mobile and Broadband offers on the HEAnet Store

Using your smartphone as a Wi-Fi hotspot

For information about how to configure your smartphone for a Wi-Fi hotspot, please see the below link.

Instructions for using your smartphone as a Wi-Fi hotspot

Working remotely

Secure remote and mobile working

For some useful info about how to work safely and effectively from your remote location, check out our remote working pages.

Secure Remote and Mobile Working

VPN (Virtual Private Network)

A VPN will create a secure connection from your remote location to the College network. This allows you to access network-only services from off-campus.

What services do I need a VPN for?

You will only need a VPN to access the following services:

  • Network Files and file storage
  • Webauthors making live changes to the webpages
  • Trinity business applications:
    • FIS (if you prepare POs)
    • SITS (client-only, Academic Registry)
    • CMIS timetabling
    • HR users of SODMS

You won't need a VPN to access lots of other services that are hosted in the 'cloud'. An example would be your email, OneDrive, Teams, etc.

To get up and running with a VPN, fill out the VPN connection request form.

VPN connection request form

VPN service guide

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