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Getting Help and Keeping Informed

Getting Help and Keeping Informed

We're here to help you with anything IT related in Trinity.

Contact us

The IT Service Desk is available to provide IT support:

  • Monday – Thursday, 9am - 5.30pm
  • Friday, 9am - 5pm

We can be contacted by a variety of different ways. Check out our contact page for available options.

Ways to contact the IT service desk

Help yourself

Our website has a bunch of useful IT knowledge base pages. You can use the search in the top right of every page or else browse our knowledge base listing page.

Browse knowledge base listing

Updates from us

On our website, we will post news items as well as updates on services that may be affected (both planned and unplanned) in College.

News items

Service alerts

Service status

Giving Feedback

We welcome all your comments, compliments, general complaints, and suggestions about our services. You can give feedback via any of the following methods:

  • Online feedback forms
  • Emailing the service desk
  • Annual survey
  • IT Services user group

Online feedback forms

Whether you had a great experience or felt that we could have done things better we'd be happy to hear from you via our online feedback form.

Open feedback form

Emailing the service desk

Another way to give feedback is to email our service desk directly on itservicedesk@tcd.ie.

Email the service desk

Annual survey

Every year we send out an IT related survey to all staff and students. The most common survey we send out is our 'Satisfaction' survey.

Check out our previous surveys

IT Services user group

The IT Services User Group is a cross-Trinity group that aims to represent the users of IT in Trinity.

Feedback for the group can be given through your departmental representative.

Find out more about the IT Services Users Group