Software - Windows 7 End of Support
Microsoft will end support for Windows 7 on 14th January 2020, meaning no software security updates will be available from Microsoft for Windows 7 after this point.
For this reason, IT Services will be removing any PCs still running Windows 7 from the Trinity network in the lead up to Microsoft's withdrawal of support. We also no longer accept new network connection requests for computers running Windows 7.
IT Services will be in touch with staff and students throughout 2019 to remind them to upgrade or replace PCs currently running Windows 7.
Below you will find information on what you need to do to check if your computer is running Windows 7, and what action you should take if so. Further down on this page you will find some related Frequently Asked Questions.
Windows 7 End of Support: What do I do?
Click on any of the headings below to see the related information.
Step 1. Check if your PC is running Windows 7
- Click the Start button, type winver and hit Return.
- Note the version of Windows that's displayed in the resulting window. If it is Windows 7 then please proceed to Step 2, to determine if your PC can be upgraded to Windows 10, or if it should be replaced.
Step 2. Check if your Windows 7 PC can be upgraded to Windows 10, or if it needs to be replaced
Listed below are our recommendations for determining if you should consider upgrading to Windows 10, or whether you should replace your Windows 7 PC.
- Age of PC: If your PC is already over 5 years old and out-of-warranty then we recommend replacing it at this point. If you are using a Dell PC then you can visit the Dell website and enter the Service Tag in order to determine the Warranty status and age of the PC. If you carry out the upgrade to Windows 10 on an out-of-warranty PC and subsequently experience poor or unstable performance then the IT Service Desk will not be in a position to provide technical support - you will be advised to replace the out-of-warranty PC.
- Memory (RAM): To run Windows 10 comfortably, without any noticeable performance impact, your PC should have at least 4GB RAM. To find out what amount of memory your Windows 7 PC currently has, click the Start button at the bottom left, then right-click Computer and choose Properties. Note the value listed for Installed memory (RAM). If you have less than 4GB RAM then our recommendation is that your PC is not capable of running Windows 10 without performance issues and so should be replaced.
If your PC is already out-of-warranty or has less than 4GB RAM then it should be replaced. College staff should order new PCs through the approved suppliers, see our staff purchasing information. Students ordering personal devices should be aware of our advice on our student purchasing page.
If your PC has at least 4GB RAM and is not yet out-of-warranty then please proceed to Step 3 below for information on how to upgrade to Windows 10.
Step 3. Carry out the upgrade to Windows 10
Staff & Postgrads using College-owned PCs
For staff using computers connected to the wired data network in offices and labs, or to Staff Wi-Fi, please see our page on installing Windows 10 Pro. Postgraduates using Windows 7 Professional on College-owned PCs can also follow these steps.
Students using personally-owned PCs
For students using their own personal equipment you can purchase a licence for Windows 10 from Microsoft and follow their instructions for carrying out the upgrade.
Frequently Asked Questions
Click on any of the questions below to see the related answer.
Q1. I have an old, out-of-warranty PC - how should I go about replacing it?
Q2. I am running a software application which requires Windows 7 and cannot run on Windows 10
A. At the earliest opportunity it is important to make contact with the application suppliers or developers to establish if they can assist in providing a Windows 10 compatible solution before January 14th 2020, and to work towards that aim.
Ultimately, if no support is available from the supplier, or if there will not be a solution in place before January 14th 2020, then you should consider if it will be possible to use the computer and the application in question without internet access.
Q3. How can I backup my data before I upgrade or replace my PC?
A. Only critical systems are backed up by IT Services and so the responsibility for backing up data on individual computers falls to those using each device. For further advice please see our data backup and file management guidelines.
Q4. How should I dispose of my old PC?
A. When disposing an old device, following the standard electronic waste disposal procedures, if the device contains sensitive or confidential Trinity data then you should first remove the relevant storage media e.g. the hard drive, and arrange for it to be securely destroyed, or securely stored for future destruction. For further advice please see our secure data disposal information.