Contacting IT Services – Update April 2020

 

In light of COVID-19 and ongoing health guidance IT Services has had to put measures into place to protect us all and to help minimise the spread of the virus.

Unfortunately this may result in some delays in responding to enquiries and requests and we apologise for this. Our dedicated teams will do their very best to respond to calls and emails as quickly as possible.

We are still available to provide IT support Monday – Thursday, 9am - 5.30pm and Friday, 9am - 5pm.  If you need IT support then you can contact us online in the following ways:

Via Email

Email itservicedesk@tcd.ie (please ensure you fill in the 'Subject' field)

Via ask.tcd.ie - our online enquiry centre

You can use the ask.tcd.ie portal to raise enquiries and check the status of current enquires with the IT Service Desk.

Just go to  http://ask.tcd.ie, login with your Trinity username and password, select “Log an enquiry” and from the category menu that displays, select IT Services Issue. Enter the Title and Description of your enquiry in the Enquiry Details window and then click the “Log Now” button.

Via phone

Call (+353-1) 896 2000

Via webchat – the IT Service Desk Webchat service

Staff and students can use our webchat service to chat with an IT service desk agent who will assist with your IT query.

Just go to tcd.ie/itservices/help/chat/, fill out the form with your name, Trinity email address, staff / student number and then click on the 'Contact IT Service Desk Webchat' button.

Once you submit the form, your webchat will be opened in a new window.

Note: If you are not connected to the College network (either on campus or via VPN), you will be prompted to input your College Username and Network Login Password before being given access to view the above content.