IT Services Knowledge Base index
This page contains a categorised list of all knowledge base web pages on the IT Services website. Below is a list of the categories, and further down the page is the full expanded list of articles for each category.
Quick Links
Use the following quick links to jump to a topic..
- Username and password
- Collaboration and communication
- Connecting your device
- Internet Services and Apps
- Data Storage and Sharing Services
- Teaching and Learning IT services
- Business services
- IT Security
- IT help, advice and consultancy
.. or type in your keyword that are looking for in the below box.
Username and password
Computer account
- Computer account - Obtain your account and password - Staff
- Computer account - Obtain your account and password - Students
- Computer account - Change your password - Staff
- Computer account - Change your password - Students
- Computer account - FAQ - Staff
- Computer account - FAQ - Students
- Computer account - Requests for computer accounts for Summer Study Programmes
Password Manager
Collaboration and communication
Mailing lists
- Mailing lists - Course mailing lists
- Mailing lists - Discipline, department and office mailing lists
- Mailing lists - Faculty mailing lists
- Mailing lists - Mailing Lists FAQ
- Mailing lists - Module mailing lists
- Mailing lists - Postgraduate discipline mailing lists
- Mailing lists - Private lists - How to create and manage
- Mailing lists - Route mailing lists
- Mailing lists - School mailing lists
- Mailing lists - Subject mailing lists
- Mailing lists - Tutorial chamber mailing lists
- Mailing lists - Who can email Trinity staff lists
- Mailing lists - Who can email Trinity student lists
Office365
- Office365 - The basics of OneDrive for Business
- Office365 - Microsoft 365 Apps FAQ
- Office365 - Install Microsoft 365 Apps
- Office365 - Teams - Using Microsoft Teams for paperless Court of Examiners
Staff email
- Staff email - How to access your staff email via a web browser
- Staff email - How to connect your email to Outlook on Windows / macOS
- Staff email - How to connect your email to Outlook on your smartphone / tablet
- Staff email - Frequently Asked Questions
- Staff email - Shared mailbox for group/project/event
- Staff email - Add a shared mailbox for Microsoft Outlook 2016 for Mac
- Staff email - Delegate email / meeting requests to a colleague
- Staff email - Viewing and sharing calendars in Outlook
- Staff email - Setting up and using resource calendars in Office 365
- Staff email - Administering or viewing an 'event' calendar for your area
- Staff email - Archive email online
- Staff email - Archive email to an offline file
- Staff email - How to setup mail forwarding using Office 365
- Staff email - Opening a Google Account using your @tcd.ie email address.
- Staff email - How to request a long email address
Connecting your device
eduroam
- eduroam - How visitors can connect when in TCD
- eduroam - How TCD users can connect from other institutions
Guest WiFi
- Guest WiFi - Instructions
- Guest WiFi - Android
- Guest WiFi - Chrome OS
- Guest WiFi - FAQ
- Guest WiFi - iOS
- Guest WiFi - macOS
- Guest WiFi - Windows 8
Networks
- IP_address - How to obtain
- Network address - How to get the Network Address of a Network Adapter
- Network configuration instructions
- Network configuration instructions - Postgraduates
- Network configuration instructions - Staff
- Network configuration instructions - Undergraduates
- Network Requirements - Compliance and Removal from Network
- Network points and network cables
Offices and Labs
- Offices and Labs - General requirements for staff and postgrads
- Offices and Labs - Network configuration
- Offices and Labs - Network configuration - Linux
- Offices and Labs - Network configuration - macOS
- Offices and Labs - Network configuration - Windows 8
- Offices and Labs - Network configuration - Windows 10
- Offices and Labs - Network printing
- Offices and Labs - Network printing - macOS
- Offices and Labs - Network printing - Windows 8
- Offices and Labs - Network request process
- Offices and Labs - Moving a computer to a different location in Trinity
- Offices and Labs - Remove network settings
- Offices and Labs - Usb-to-ethernet adapters
Staff WiFi
- Staff WiFi - How to connect
- Staff WiFi - How to connect - macOS
- Staff WiFi - How to connect - Windows 8 and 10
- Staff WiFi - Mobile device connectivity
- Staff WiFi - Mobile device - Android
- Staff WiFi - Mobile device - De-register
- Staff WiFi - Mobile device - FAQ
- Staff WiFi - Mobile device - iOS
- Staff WiFi - Mobile device - Terms and Conditions
- Staff WiFi - WPA2 encryption
TCDconnect
- TCDconnect - Connection requirements
- TCDconnect - FAQ
- TCDconnect - How to get connected
- TCDconnect - How to get help
- TCDconnect - How to connect to student WiFi - Windows 8/8.1/RT
- TCDconnect - How to connect to student WiFi - macOS
- TCDconnect - How to connect to student WiFi - Android
- TCDconnect - How to connect to student WiFi - iOS
- TCDconnect - How to connect other supported devices to the student WiFi network
- TCDconnect - Mobile devices - Terms and Conditions
- TCDconnect - Network Clinic
- TCDconnect - Terms and conditions
- TCDconnect - What are the benefits of a NAC service
- TCDconnect - How to remote the TCDconnect settings
VPN
WiFi Services
Internet services and Apps
Browsers
- Browsers - Supported web browsers
- Browsers - Recommended Proxy settings
- Browsers - Clearing the browser cache or history
- Browsers - Proxy settings - Firefox - macOS
- Browsers - Proxy settings - Firefox - Windows
- Browsers - Proxy settings - Google Chrome
- Browsers - Proxy settings - Internet Explorer
- Browsers - Proxy settings - Safari
Federated Access, File Sharing and Internet Access
- Federated Access - Edugate
- File sharing - Managing file access
- FTP Protocol
- FTP and SFTP--How to install and configure FileZilla
- SSH Protocol
- SSH - How to install and configure
- HEAnet media hosting service - Guide
- HEAnet FileSender - Usage Guide
- Internet access - Available Internet and Network Services
- Internet access - Access to additional external internet services
- Internet access - Staff IT services available off-campus
- Internet access - Removal of proxy settings
Maintaining Trinity websites
- Maintaining Trinity websites - FAQ
- Maintaining Trinity websites - Webauthor account - General information
- Maintaining Trinity websites - Webauthor account - Password reset and password expiry
- Maintaining Trinity websites - How to purchase and install Dreamweaver
- Maintaining Trinity websites - How to configure Dreamweaver
- Maintaining Trinity websites - Creating a new page in an existing site
- Maintaining Trinity websites - Editing a page in an existing site
- Maintaining Trinity websites - Working with images in Dreamweaver
- Maintaining Trinity websites - Working with documents in Dreamweaver
- Maintaining Trinity websites - How to install and configure FileZilla
- Maintaining Trinity websites - File naming and URL best practice
- Maintaining Trinity websites - How to back up a Trinity website
- Maintaining Trinity websites - MySQL Databases - General information
- Maintaining Trinity websites - Editing RSS news feeds and Dreamfeeder
- Maintaining Trinity websites - Restricting access to Trinity websites
- Maintaining Trinity websites - Restricting access to Trinity websites - Local access restriction code
- Maintaining Trinity websites - Requests for Top Level URLs
Apps
Web streaming
Data Storage and Sharing Services
- File Storage and Sharing Overview
- Data Classification
- Get and Put folders
- Google Drive- Service page
- All about MyZone
- HEANet FileSender
- HEANet FileSender - Usage Guide
- HEANet Media Hosting
- HEANet Media Hosting - Usage Guide
- NAS data storage - Service page
- NAS data storage - Overview
- NAS data storage - Service guide
- NAS data storage - Connection Instructions
- OneDrive - Service page
- OneDrive Basics
- Personal Filestorage
Teaching and Learning IT services
IT Services computer rooms
- IT Services computer rooms - How to book
- IT Services computer rooms - Huddle Spaces
- IT Services computer rooms - Location map
- IT Services computer rooms - Printing, scanning and photocopying (Datapac)
- IT Services computer rooms - How to request new software
- IT Services computer rooms - How to report a fault
- IT Services computer rooms - How to report lost and found items
- IT Services computer rooms - Opening hours
- IT Services computer rooms - Saving your work
- IT Services computer rooms - Standup email stations
- IT Services computer rooms - ArcGIS installation and access
Lecture Capture
- Lecture Capture - Guide to the Panopto service
- Lecture Capture - How to setup Panopto for your Module in Blackboard Learn
- Lecture Capture - How to install the Panopto software on your own device
- Lecture Capture - How to record a lecture in a Senior Lecturer Pool Room using Panopto
- Lecture Capture - How to record a screen capture or video recording using Panopto on your own device
- Lecture Capture - How to edit videos recorded in Panopto
- Lecture Capture - How to share videos recorded in Panopto
- Lecture Capture - How to webstream and record lectures using Panopto (Windows)
- Lecture Capture - How to webstream and record lectures using Panopto (Mac)
- Lecture Capture - Panopto FAQs
- Lecture Capture - Panopto Use Cases and Data Protection Advice
VLE service
- VLE service (Blackboard)
- VLE - Frequently Asked Questions
- VLE - Managing Access issues, Account issues, Module Assignment issues or Module Enrolment Issues
- VLE - Instruction for syncing your iCal Timetable link
- VLE - Using TurningPoint polling via Blackboard VLE
- VLE - Learn how to get information into the student calendar relating to college events
- VLE - Learn how the Student timetable works in Blackboard
- VLE - Using the Blackboard mobile app
- VLE - Learn how to use Grades Journey to transfer marks from Blackboard into SITS
Business Services
IT Security
- Document and file encryption
- How to report phishing
- What to do if you have been phished
- Anti-virus software for Postgrads and Staff
IT help, advice and consultancy
Getting Help
- Getting Help
- IT Service Desk - How to contact the IT Service Desk
- IT Service Desk - Walk-in Queueing Information
- IT Service Desk - Remote Assistance
- How-to video series gallery
IT Purchasing
Software
- Software - Application and operating system support links
- Software - ArcGIS - Computer Room installation and access.
- Software - Computer ownership and administrative changes
- Software - Filename Etiquette and Guidelines
- Software - How to get computer and network information
- Software - Irish Language Proofing software
- Software - macOS - How to get computer and network information
- Software - Student software info
- Software - Staff software info
- Software - Windows - Data transfer
- Software - Windows - How to get computer and network information
- Software - Windows - How to manage College profile
- Software - Windows - How to manage local profiles
- Software - Windows - Manual data backup
- Software - Windows - How to upgrade or install Windows 10