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IT Services support statement - Apple iOS and iPadOS

IT Services support statement for Apple iOS and iPadOS

This page gives information on the versions of the Apple iOS and iPadOS operating systems supported by IT Services for use on the Trinity data network.

This information is relevant to staff and students using an iPhone or iPad.

We also recommend you read through our information on protecting your mobile device.

Supported versions of iOS and iPadOS

Apple provides security updates for the versions of iOS and iPadOS listed below. Apple no longer provides security updates for any other versions.

To help ensure the security of College systems and your data, IT Services will only provide support for the same versions.

Although it may be possible to connect to our network and access certain apps and services from devices running older, unsupported versions, this is not recommended by IT Services.

Supported versions on the student TCDconnect service

  • iOS/iPadOS 15
    • All devices running iOS/iPadOS 14 can to upgrade to iOS/iPadOS 15 and thus get the latest security updates.

  • iOS/iPadOS 14
    • All devices running iOS/iPadOS 13 can to upgrade to iOS/iPadOS 14 and thus get the latest security updates.
    • Apple no longer provide security updates for iOS/iPadOS 13.

Supported versions on the staff Wi-Fi network

  • iOS/iPadOS 15

  • iOS/iPadOS 14
    • All devices running iOS/iPadOS 13 can to upgrade to iOS/iPadOS 14.
    • Apple no longer provide security updates for iOS/iPadOS 13.

  • iOS 12
    • Apple no longer supports iOS 12 or any earlier iOS versions

Jailbroken devices and sideloading apps

IT Services cannot provide support for any devices that have been jailbroken.

Also, we cannot provide support for apps that have been 'Sideloaded'. Sideloading is the process of downloading and installing apps from an unofficial source; for example from outside the official Apple App Store.

Third-party app support on iOS/iPadOS

Certain third-party app providers will only support the use of their apps on the versions of iOS/iPadOS supported by Apple. For example, Microsoft will only support the use of the Teams and Outlook apps on the versions of iOS supported by Apple and will not guarantee the security or operation of these apps on unsupported versions of iOS/iPadOS.

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