Listed below are the answers to some frequently asked questions. If you need further assistance please refer to our information on help and support for MyZone at the bottom of this page. You may also wish to review the latest up-to-date particulars in Google's terms of service.
I am trying to 'Sign in' to MyZone for the first time but cannot
If you haven't done so already, then please note that new students must set their own password for before being able to sign-in to MyZone.
You'll need to know your username and initial network login password, provided in an Intray Message at my.tcd.ie during online registration.
Once you're ready to set your password please visit mypassword.tcd.ie and click the Set Password link. Enter your username and initial network login password and then you'll be able to enter and verify a new password.
How do I access MyZone
Browse to http://myzone.tcd.ie
When you reach the main MyZone page you can then sign in to MyZone, via the 'Sign in' link at the top left of the page. You will then be brought to Google's Sign in page where you need to enter your Trinity email address in the form firstname.lastname@example.org, and your MyZone password. If you have not signed into MyZone before then please note that you must have set your own password before being able to sign in - see the Set your Password section above.
Once you have signed in successfully for the first time you will need to accept Google's terms of service. You will then be brought to your email inbox. You can access other services such as calendar and data storage (Drive) via the Apps icon at the top right of the screen.
I have signed in to MyZone but cannot see how to access my Email, Calendar and Drive
After you sign-in to MyZone you will be able to access 'Mail', 'Calendar' and 'Drive' via the buttons on the Apps menu which can be found to the left of your email address towards the top right of the screen.
I am having difficulty setting the password for MyZone
When setting the MyZone password you are given an option of setting it yourself or for generating a password automatically. You may find that if you attempt to set the password yourself that the password you specify is not accepted. This is usually because you have not met one of the password criteria. Your MyZone password must follow these rules:
- must be at least 8 characters long
- must have a mix of upper and lowercase characters
- must include at least one numeric character OR a special character such as ! @ $ % * _ - + = ~
- must not include £ € : ? | space
- must not include part of your first name, last name or username
How can I change the MyZone password, for example if I have forgotten it?
The easiest way to set your MyZone password is via the 'Set Password' link at mypassword.tcd.ie. You will be asked for your Trinity username and initial/current password after clicking on the 'Set Password' link.
Do I keep my MyZone account after I finish my time in Trinity?
Your MyZone account is for life. However, Trinity email for life is a privilege granted by the College and not an automatic right. The College, as the owner of the trademark Trinity College Dublin, retains, at its sole discretion, the right to withdraw email for life privileges.
Can club and society email accounts switch to MyZone?
Trinity College sports clubs are entitled to a MyZone email account. Please contact Dublin University Central Athletic Club for further information.
I want to forward my MyZone email to another email account
You can set email forwarding within the MyZone email settings. Please refer to Google's help page on how to forward your email.
I think some emails are not being delivered to my MyZone email account
Check the contents of the 'Spam' folder to ensure that legitimate emails have not been delivered there by mistake. If this is the case, and you wish to prevent emails from this user being mistakenly identified as Spam, then check the box beside the email in question and click the 'Not Spam' button.
I want to send a large file as an attachment but cannot
Can I access MyZone email through an email client like Outlook or on a mobile device?
Instructions on configuring an email client such as Outlook to receive MyZone email are available from Google's help pages.
It is strongly recommended that you use the IMAP option. You will have to enable IMAP within your MyZone account and you may need to enable 'Allow less secure apps'. Where appropriate you must enter your account details as 'email@example.com' and not 'firstname.lastname@example.org'.
If configuring an Apple mobile device, you would access the Settings app, choose 'Mail, Contacts, Calendars', choose 'Gmail' and enter the details as below. Beyond the advice given here, no support for this functionality is available from IT Services.
I am concerned that my MyZone account may be being accessed by someone else, what should I do?
In this situation it is vital that you change your password. You can also follow up and check when and where your account was last accessed from. Follow these steps:
- Visit mypassword.tcd.ie and click the Set Password link. Enter your username and current password. You can then enter and verify your new password. This will change both your network login password and MyZone password.
- Follow the steps on the Gmail support pages which explain how to check when your account was accessed and the approximate geographical location from where it was accessed. This information may help you determine if your account has been accessed by someone other than you.
I am leaving or have left College - can I delete my MyZone account?
Yes, once you have left Trinity you can request the deletion of your MyZone account by emailing the IT Service Desk (email@example.com). It is not possible to delete your MyZone account while you are still a current, registered student. All current, registered students must retain their Trinity email account as it an official means of College communication with students.
Getting Help - Current Students
If you need assistance in using the email, calendar, Drive and other facilities please refer to Google's learning centre, which can always be accessed via the Help link at the top of the screen when logged into MyZone.
If you are a current registered student and need assistance with MyZone password problems or technical email issues please contact the IT Service Desk.
It is important to note that the IT Service Desk is not in a position to assist with mobile device configuration issues, nor in the use of standard Gmail accounts or other Google services such as Google Chat or Google Sites.
MyZone is provided via Education Edition Google Apps and we encourage Trinity students to follow Trinity's policies and guidelines regarding Data Management when working with intellectual property or any form of Trinity Confidential Data in Google Apps.
Getting Help - Alumni
Support for the MyZone service for Trinity alumni is available from the Trinity Alumni Relations Office and not from IT Services. You may contact the Trinity Alumni Relations Office at +353 (0)1 896 2088.