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Contact IT Services

Contact Card

IT Services
Ground Floor
Áras An Phiarsaigh
Trinity College Dublin
Dublin 2
Ireland

+353-1-896-2000

itservicedesk@tcd.ie

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IT Service Desk

All technical or support queries should be addressed to the IT Service Desk only.

You can contact the service desk by one of the following methods.

Via Email

You can email the service desk at itservicedesk@tcd.ie. Please ensure you fill in the 'Subject' field when emailing.

Email Service Desk

Via ask.tcd.ie

You can use the ask.tcd.ie portal to raise enquiries and check the status of current enquires with the IT Service Desk.

  • Go to  http://ask.tcd.ie
  • Login with your Trinity username and password
  • Select 'Log an enquiry''
  • Choose 'IT Services Issue' from the category menu
  • Enter the 'Title and Description' of your enquiry in the 'Enquiry Details' window
  • Click the 'Log Now' button

Open ask.tcd.ie

Via phone

The service desk is contactable on (+353-1) 896 2000.

Call the Service Desk

Via Webchat

Staff and students can use our Webchat service to chat with an IT service desk agent who will assist with your IT query.

Just go to tcd.ie/itservices/help/chat/, fill out the form with your name, Trinity email address, staff / student number and then click on the 'Contact IT Service Desk Webchat' button.

Once you submit the form, your Webchat will be opened in a new window.

Open Webchat

Note regarding the Webchat service: If you are not connected to the College network (either on campus or via VPN), you will be prompted to input your College Username and Network Login Password before being given access to view the above content.

In person (By appointment only)

Face-to-face visits to our campus service in Aras an Phiarsaigh will operate by appointment only and is limited to cases that cannot be resolved remotely.

Click here for more information about how the IT Service Desk will work in the new academic year.

Administrative Contact Details

  • Email
  • Phone
    • (+353-1) 896 1707
  • Fax
    • (+353-1) 671 1181
  • Post
    • IT Services, 200 Pearse Street, Trinity College Dublin, The University of Dublin, Dublin 2, Ireland.

IT Services Senior Management

Director, IT Services (Acting)
Head of Central and Distributed Support
Head of Management Services