Device registration issues for Student Wi-Fi (TCDconnect service)

The Student Wi-Fi (TCDconnect) registration service is currently working normally.

Service performance is being actively monitored as the number of new device registrations today is high.

The Student Wi-Fi (TCDconnect) registration service is continuing to work normally again today.

Service performance is being actively monitored.

The Student Wi-Fi (TCDconnect) registration service is continuing to work normally today.

Service performance is being actively monitored.

The Student Wi-Fi (TCDconnect) registration service is currently working normally.

We will continue to monitor service performance.

A further server reboot at 12:20 has resulted in improved speeds for the Student Wi-Fi (TCDconnect) registration service. We will continue to monitor the service performance throughout the day.

Wireless users that are already registered and connected to the Student Wi-Fi network are not affected by these issues. The problem only affects those who need to connect a new device to the network.

The TCDconnect registration service has been re-started at 11:45 and we are currently seeing no improvement to the service at this time.

Work is ongoing to fix the underlying issue.

The Student Wi-Fi (TCDconnect) registration service is currently experiencing slowness issues.

Work is ongoing with our third-party vendor to fix the underlying issue.

The Student Wi-Fi (TCDconnect) registration service has been working as normal from 16:25 today and a large number of new registrations have been completed.

Work is ongoing with our third-party vendor to ensure that the service remains working normally and to address the underlying issues.

The Student Wi-Fi (TCDconnect) registration service is currently experiencing slowness issues.

We are working with the third-party vendor to address these issues.

The Student Wi-Fi (TCDconnect) registration service is operating normally this morning.

We will continue to monitor the service throughout the day.

Wireless users that were already registered and connected to the Student Wi-Fi network were not affected by yesterday's issues. Over 5000 students were concurrently using the network yesterday.

Work with the third-party provider has continued throughout the afternoon and a change made at 16:45 has had a positive impact in restoring normal service for device registration on to the Student Wi-Fi (TCDconnect) service.

The service will be actively monitored in the coming days.

Further to issues experienced today with slow registration of new devices on the Student Wi-Fi (TCDconnect) service, the service third-party supplier has recommended a restart of the system to resolve the problem.

This is scheduled to take place between 16:00 – 16:15 today (12/09/22). The registration system will be unavailable to process new device registrations or new connections during the restart period.

Wireless users that are already registered and connected to the Student Wi-Fi network will not be affected by this change.

A status update will be posted following the work.

Since approximately 10:00 on the 12th of September 2022, we have received reports of students unable to complete the steps to register their device for the Student Wi-Fi (TCDconnect) service - due to the device registration page not loading.

This is likely due to the high demand today with many students returning to campus.

IT Services are working with our third-party suppliers to restore the service to normal operation and we apologise for the inconvenience caused.