IT Services Alerts - Samsung Android version 10 to not upgrade just yet, June 2021
We are pleased to announce that those using Samsung Android mobile phones are now cleared to upgrade. Before doing so, please follow our instruction below:
- Ensure that all of the data on your phone is backed-up! If the update fails, then the phone will need to be restored to factory settings and this will mean that you will lose everything unless you have backed-up your phone first. Learn how to backup up your phone.
- Next, make sure to take note of the IMEI number.
- Finally, use the following instruction to set up the phone as new.
Instruction on setting up a new Samsung Android phone out of the box
Please see setting up a new Samsung Android phone if you're setting a new phone out of the box.
Mobile Phone information on our site
For more information, visit see Trinity mobile phone information.
Please note that we are advising those with Samsung devices that are running Android version 10 to not to upgrade to version 11 until further notice.
Version 11 is incompatible with Trinity security settings; we are working with vendor support to resolve the issue as soon as possible.