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Service Alerts

This page contains a listing of both 'Active' and 'Archived' service alerts posted to the IT Services website.

Active alerts

Blackboard - 2021 upgrade works
Staff Wi-Fi, TCDconnect and VPN services at-risk due to essential maintenance - 3 and 5 August
Discontinuation of Hexagon Desktop Imaging (formerly Erdas) software site licence
Emails from Booking.com to TCD students being rejected
Dell delivery lead times
Some users unable to view Panopto content on Blackboard
Android 11 (December 2020 update) - TCDconnect compatibility issue
IT Services Computer Room availability on campus during COVID-19

Archived alerts

Network Outage in West Theatre
Planned Disruption of Telephone Service - 22 July
Internet services at risk due to essential maintenance – Thursday 15 July
Dell premier pages - desktop and laptop listings unavailable
Trinity web server (www.tcd.ie) - very low risk of disruption - 8 July
Phishing Email with subject "Password Reset Report"
Wi-Fi service at-risk - 28 June
Wi-Fi downtime due to essential upgrade - 29 June
Panopto Scheduled Maintenance - 26 June
Low risk of disruption to VPN service for staff due to essential maintenance - 22 and 24 June
Trinity Live Mobile App at risk - 18-21 June
SITS upgrade and user downtime notice - 18-21 June
Brief disruption to SPSS licence management due to essential upgrade - 17 June
Installation files on netserver-urs network fileshare unavailable - 10 June
Connectivity issues with Mac computers in Beckett II
Essential maintenance affecting web publishing service – 3 June 2021
Password Manager service upgrade - 8 June
Phishing Email with subject “Action Required Release Message for username on Tuesday, May 25, 2021”
VPN service: Software updates and maintenance
Panopto Unscheduled Service Disruption - 11 May
Essential maintenance to firewall – 6 May
Blackboard essential maintenance | Friday 7th May, 2:30 - 5:30am
RESOLVED: MyTrinityApps access currently unavailable
RESOLVED: Blackboard Learn issue affecting access to modules
Planned 30-min power outage in the Watts building due to essential maintenance - 29 April
Essential maintenance to mobile device service and new network request process – 29 April
Mathlab upgrade – 15 April
Collaborate Ultra and Firefox connectivity issue
Loss of Internet and Telephony Services in Front Square and Surrounding areas
Phishing Email with subject “Security Update” targeting Trinity staff
Essential maintenance to IT Services website - 25 March
Essential maintenance to webapps.tcd.ie - 25 March
Planned 1-hour outage of network services in 200 Pearse Street Building – 18 March
Errors when accessing content types in Blackboard modules
Essential maintenance affecting wired network connection for a small number of computers in Berkley Library - 11 March
Essential testing of firewall service – 25 February
Planned essential maintenance to TCD network access registration service – 25 February
Emergency maintenance affecting network services
Eduroam service ‘at risk’ due to essential maintenance
Turnitin - Slow Similarity Reports Issue
Intermittent Connectivity Issues
Unexpected issue with outbound calls on campus, February 2nd
Unexpected issue with Blackboard Collaborate Ultra, February 2nd
HEAnet Essential Maintenance - TCD Tallaght Hospital, February 2nd
Occasional issue with Breakout Rooms in Collaborate Ultra
Trinity Live Mobile App 2-Hour Downtime January 28th
Samsung devices that are running Android version 10 to not to upgrade just yet
MyTrinityApps Update December 22nd
Panopto Scheduled Maintenance December 19th
Turnitin Essential Maintenance December 17th
Turnitin Service Degradation
Spoof email with subject "FYI.." in circulation
Spoof email with subject "Favor" in circulation
Panopto client v9.0 incompatible with macOS Big Sur
Issue Accessing Specific Content Types in Blackboard Modules for Some Students
Internet services "at risk" due to essential maintenance by Internet Service Provider
RESOLVED: Reports of issues accessing Trinity email via Outlook and Outlook on the Web
RESOLVED: Unexpected issue with SITS (my.tcd.ie)
Blackboard Collaborate Ultra maintenance
RESOLVED: 1000 - 2000 phone extensions not available following an unexpected local power outage on campus
Brief disruption to webpub server during essential work
RESOLVED: Turnitin Unscheduled Service Disruption
RESOLVED: Panopto Unscheduled Service Disruption
Panopto Essential Maintenance
Email clients using an older version of security protocol to access Trinity email
Internet services "at risk" due to essential maintenance
Trinity Live Mobile App "at risk" due to essential upgrade
Blackboard maintenance 6th Oct
Collaborate Ultra maintenance 6th Oct
RESOLVED: Blackboard Learn unexpected issue
RESOLVED: Panopto unexpected service disruption
Blackboard Maintenance 2nd Oct
RESOLVED: Panopto Performance Degradation 1st Oct
RESOLVED: Reports of issues accessing Outlook and other Microsoft apps
Planned Downtime for Research IT Services due to Essential Maintenance
Blackboard unexpected downtime
Panopto Building Block Software Update
Brief Downtime of Student Password Reset Service due to Essential Maintenance
Password Manager service upgrade
Wi-Fi and VPN authentication maintenance - 25 and 27 August 2020
Global issue affecting Gmail service
POSTPONED: Essential maintenance to firewall, August 22nd, 10am
Scheduled upgrade to Windows Active Directory
RESOLVED: SITS Application performance issues affecting SITS my.tcd.ie portal and SITS client
RESOLVED: Planned Essential Maintenance: SITS System Upgrade
Essential Maintenance of MyTrinityApps Database System
ArcGIS License Upgrade
Blackboard 2020 Upgrade
Panopto Mandatory Client Upgrade
Mytrinityapps.tcd.ie "at risk" due to essential upgrade
VPN users prompted to upgrade their AnyConnect software
Trinity web server (www.tcd.ie) - very low risk of disruption
Unexpected loss of access to TCD services
Unexpected network outage for part of College
Unexpected College Internet Outage
Staff Wi-Fi, TCDconnect and VPN services at-risk due to essential maintenance
Low risk of disruption to VPN service for staff due to essential maintenance
Collaborate Ultra Maintenance 1st Jul
CLOSED: Trinity Live Mobile App downtime due to essential maintenance
RESOLVED: Brief disruption to SPSS licence management due to essential upgrade
CLOSED: Essential upgrade to TCDwireless staff Wi-Fi service
RESOLVED: Panopto lecture capture service downtime due to essential upgrade
RESOLVED: Essential upgrade of Solidworks License Manager
Users connecting to TCD Eduroam may be prompted to accept a new EAP Certificate
Users connecting to TCD Wi-Fi may be prompted to accept new EAP Certificate
Email Containing Ransomware in Circulation
RESOLVED: Collaborate Ultra Maintenance
RESOLVED: Planned Disruption of Telephone Service
Essential maintenance to firewall
RESOLVED: Essential maintenance scheduled for the Web Publishing service - 4th and 11th June 2020
Spoof email with subject "REQUEST"
Turnitin Maintenance
Blackboard Rolling Restart Essential Maintenance
Trinity Blackboard Live Service - Rolling Restart
Blackboard: Issue noticed regarding the display of grades in Blackboard Grade Centre
Turnitin experiencing an unexpected service disruption
5-minute downtime to SID Service (ask.tcd.ie) due to essential maintenance
Software 2 Service "at-risk" due to essential maintenance
Staff accessing Office 365 may be prompted to verify their identity again
RESOLVED: Brief interruptions to SITS services due to essential maintenance
Delivery Delays for Laptop Orders
RESOLVED: Users connecting to TCD Wi-Fi may be prompted to accept new EAP Certificate
RESOLVED: Collaborate Ultra Maintenance 9th April 12 - 4am
Changing Share Permissions of Panopto Recordings
RESOLVED: Some Collaborate Ultra users are receiving an error message when trying to connect to Ultra sessions
RESOLVED: Panopto Performance Degradation
RESOLVED: Service Interruption to Trinity Student Network
RESOLVED: Panopto Performance Degradation
Temporary Removal of some Collaborate Ultra Features
Update by Microsoft in relation to Office 365
RESOLVED: Office 365 Teams Messaging Functionality Issue
RESOLVED: Instructions for embedding a YouTube video into Blackboard
Setting up your voicemail
RESOLVED: Reported access issues to the NAS Storage
RESOLVED: Service Interruption to Trinity Student Network in Reading Week
RESOLVED: Essential maintenance to require 15-minute interruption to the Wired and Wi-Fi Network
RESOLVED: Essential Maintenance to TCDguest Wi-Fi
RESOLVED: Student and staff services that authenticate to Active Directory
RESOLVED: Brief downtime of Trinity Live mobile app due to essential maintenance
RESOLVED: Issue affecting some students attempting to connect to the Wi-Fi
One-hour network outage in Foster Place and College Green due to essential software upgrade
Brief downtime of Trinity Live mobile app due to essential maintenance
Disabling of "TCDwifi-firststeps"