Skip to main content

Trinity College Dublin, The University of Dublin

Trinity Menu Trinity Search



You are here Service Alerts

Errors when accessing content types in Blackboard modules

Update: Friday, 12 March 2021, 10:50

The restart completed successfully and both IT Services and Blackboard support can now access the Pages content-type using student test accounts on the affected server.

Please email IT Services at itservicedesk@tcd.ie if you receive an Access Denied error when accessing certain pages in your module; you can also try logging in via another web browser in the meantime if the issue reoccurs.

IT Services


Update: Thursday, 11 March 2021, 16:50

The issue has been traced to one of the five Blackboard servers. In an attempt to resolve the issue, Blackboard support will restart the individual server at 1am GMT on Friday morning 12th March.

Users logged into that server at that time may experience a brief interruption.

IT Services will check the issue on Friday morning to confirm if it is resolved.

In the meantime, if you encounter the error below, we encourage you to access the content by logging out and accessing Blackboard via a different browser.

IT Services


First posted: Thursday, 11 March 2021, 12:18

Some students have reported issues accessing specific types of content in some Blackboard modules.

The error message states:

An error occurred. Contact the System Administrator

The issue is intermittent. Changing the web browser or closing the browser fully and waiting a few minutes to log in again may resolve the issue.

IT Services have logged a high-priority ticket to Blackboard support to investigate.

IT Services