IT Services - Services Alerts

This page contains a listing of both 'Active' and 'Archived' service alerts posted to the IT Services website.

'Active' Service Alerts

Posted Date Title
February 24th 2021 Essential testing of firewall service – 25 February
February 23rd 2021 Planned essential maintenance to TCD network access registration service – 25 February
January 29th 2021 Android 11 (December 2020 update) - TCDconnect compatibility issue
January 25th 2021 Occasional issue with Breakout Rooms in Collaborate Ultra
January 22nd 2021 Samsung devices that are running Android version 10 to not to upgrade just yet
October 12th 2020 UPDATE: IT Services Computer Room availability on campus during COVID-19 November 24th

'Archived' Service Alerts

Posted Date Title
February 22nd 2021 Eduroam service ‘at risk’ due to essential maintenance – 23 February
February 22nd 2021 Emergency maintenance affecting network services – 22 February
February 22nd 2021 Turnitin - Slow Similarity Reports Issue
February 22nd 2021 Intermittent Connectivity Issues
February 2nd 2021 Unexpected issue with outbound calls on campus, February 2nd
February 2nd 2021 Unexpected issue with Blackboard Collaborate Ultra, February 2nd
February 1st 2021 HEAnet Essential Maintenance - TCD Tallaght Hospital, February 2nd
January 25th 2021 Trinity Live Mobile App 2-Hour Downtime, January 28th
December 16th 2020 MyTrinityApps Update December 22nd
December 16th 2020 Panopto Scheduled Maintenance December 19th
December 16th 2020 Turnitin Essential Maintenance December 17th
December 14th 2020 MyZone and Gmail service currently down December 14th
December 9th 2020 Turnitin Service Degradation December 9th
December 7th 2020 Spoof email with subject “FYI..” in circulation December 7th
November 30th 2020 Spoof email with subject “Favor” in circulation November 30th
November 24th 2020 Panopto client v9.0 incompatible with macOS Big Sur November 24th
November 19th 2020 Issue Accessing Specific Content Types in Blackboard Modules for Some Students November 19th
November 16th 2020 Internet services ‘at risk’ due to essential maintenance by Internet Service Provider November 18th
November 10th 2020 RESOLVED: Reports of issues accessing Trinity email via Outlook and Outlook on the Web November 10th 9.30am
November 9th 2020 RESOLVED: Unexpected issue with SITS (my.tcd.ie) November 9th
November 5th 2020 Blackboard Collaborate Ultra maintenance November 6th 12am - 4am
October 28th 2020 RESOLVED: 1000 – 2000 phone extensions not available following an unexpected local power outage on campus October 28th
October 22nd 2020 Brief disruption to webpub server during essential work October 29th 8:00am - 9:00am
October 20th 2020 RESOLVED: Panopto Unscheduled Service Disruption October 20th
October 20th 2020 RESOLVED: Turnitin Unscheduled Service Disruption October 20th
October 7th 2020 Internet services ‘at risk’ due to essential maintenance October 10th 8:00am - 12:00pm
October 7th 2020 Email clients using an older version of security protocol to access Trinity email October 15th
October 7th 2020 Panopto Essential Maintenance October 8th 12:00am - 3:00am
October 6th 2020 Collaborate Ultra maintenance October 8th
October 6th 2020 Blackboard maintenance October 11th
October 6th 2020 Trinity Live Mobile App 'at risk' due to essential upgrade October 8th 6:00pm - 9:00pm
October 5th 2020 RESOLVED: Panopto unexpected service disruption October 5th
October 5th 2020 RESOLVED: Blackboard Learn unexpected issue October 5th
October 2nd 2020 Blackboard Maintenance October 3rd 1am-5am
October 1st 2020 RESOLVED: Reports of issues accessing Outlook and other Microsoft apps October 1st 9am
October 1st 2020 RESOLVED: Panopto Performance Degradation October 1st
September 25th 2020 Blackboard unexpected downtime September 25th
September 25th 2020 Planned Downtime for Research IT Services due to Essential Maintenance October 8th 8am - 11am
September 21st 2020 Panopto Building Block Software Update September 22nd 8:00am
August 31st 2020 Brief Downtime of Student Password Reset Service due to Essential Maintenance September 1st 8:00am - 8:30am
August 26th 2020 Password Manager service upgrade August 27th 9:00am - 1:00pm
August 24th 2020 Wi-Fi and VPN authentication maintenance - 25 and 27 August 2020 8:00 - 10:00am
August 20th 2020 Global issue affecting Gmail service August 20th 9.30am
August 18th 2020 POSTPONED: Essential maintenance to firewall, August 22nd, 10am August 22nd
August 10th 2020 Scheduled upgrade to Windows Active Directory August 15th
August 6th 2020 Rollout of the New Blackboard Annotate Assignment Viewer (Week Commencing 10th August)
July 29th 2020 RESOLVED: SITS Application performance issues affecting SITS my.tcd.ie portal and SITS client July 29th
July 28th 2020 RESOLVED: Planned Essential Maintenance: SITS System Upgrade July 31st 00:00am
July 27th 2020 ArcGIS License Upgrade July 28th 8:30am
July 27th 2020 Essential Maintenance of MyTrinityApps Database System July 28th 9am - 12noon
July 16th 2020 Blackboard 2020 Upgrade August 3rd 4:00pm - 8:00am
July 14th 2020 Trinity web server (www.tcd.ie) - very low risk of disruption July 16th 8:00am - 10:00am
July 14th 2020 Mytrinityapps.tcd.ie 'at risk' due to essential upgrade July 21st 9am
July 14th 2020 Panopto Mandatory Client Upgrade July 17th
July 13th 2020 Unexpected network outage for part of College July 13th
July 13th 2020 Unexpected loss of access to TCD services July 13th 5:00pm
July 9th 2020 Unexpected College Internet Outage July 8th 8:10pm - 8:50pm
July 8th 2020 Low risk of disruption to VPN service for staff due to essential maintenance July 11th 8:00am - 9:00am
July 8th 2020 Staff Wi-Fi, TCDconnect and VPN services at-risk due to essential maintenance July 9th 8:00am - 10:00am
July 1st 2020 Collaborate Ultra Maintenance July 9th 12:00am
June 30th 2020 CLOSED: Trinity Live Mobile App downtime due to essential maintenance July 2nd 3:40pm
June 29th 2020 CLOSED: Essential upgrade to TCDwireless staff Wi-Fi service July 2nd 8:00am
June 29th 2020 RESOLVED: Brief disruption to SPSS licence management due to essential upgrade June 30th 8:30am
June 24th 2020 RESOLVED: Panopto lecture capture service downtime due to essential upgrade June 27th 10pm-1am
June 17th 2020 RESOLVED: Essential upgrade of Solidworks License Manager June 18th 8:30am
June 15th 2020 Users connecting to TCD Wi-Fi may be prompted to accept new EAP Certificate June 16th 8:00am - 10:00am
June 15th 2020 Users connecting to TCD Eduroam may be prompted to accept a new EAP Certificate June 18th
June 11th 2020 Email Containing Ransomware in Circulation
June 10th 2020 RESOLVED: Collaborate Ultra Maintenance June 12th 9:00pm
June 8th 2020 RESOLVED: Planned Disruption of Telephone Service June 11th 8:00am - 12:00pm
June 3rd 2020 Essential maintenance to firewall June 4th 8am
May 21st 2020 Spoof email with subject ‘REQUEST’
May 22nd 2020 RESOLVED: Essential maintenance scheduled for the Web Publishing service – 4th and 11th June 2020
April 27th 2020 Turnitin Maintenance May 2nd 4pm - 8pm
April 24th 2020 Blackboard Rolling Restart Essential Maintenance April 25th 2am-6am
April 23rd 2020 Trinity Blackboard Live Service - Rolling Restart April 24th 2am - 6am
April 22nd 2020 Blackboard: Issue noticed regarding the display of grades in Blackboard Grade Centre April 22nd 11.45am
April 21st 2020 Turnitin experiencing an unexpected service disruption April 21st
April 20th 2020 Software 2 Service ‘at-risk’ due to essential maintenance April 21st
April 20th 2020 5-minute downtime to SID Service (ask.tcd.ie) due to essential maintenance April 23rd
April 16th 2020 Staff accessing Office 365 may be prompted to verify their identity again April 16th
April 7th 2020 RESOLVED: Brief interruptions to SITS services due to essential maintenance April 7th 22:05
April 7th 2020 Delivery Delays for Laptop Orders April 7th
April 6th 2020 RESOLVED: Users connecting to TCD Wi-Fi may be prompted to accept new EAP Certificate April 7th 8:00am
April 3rd 2020 RESOLVED: Collaborate Ultra Maintenance 9th April 12 - 4am April 9th
March 30th 2020 Changing Share Permissions of Panopto Recordings March 30th
March 26th 2020 RESOLVED: Some Collaborate Ultra users are receiving an error message when trying to connect to Ultra sessions March 26th 9.45
March 24th 2020 RESOLVED: Panopto Performance Degradation March 24th
March 23rd 2020 RESOLVED: Panopto Performance Degradation March 23rd
March 23rd 2020 RESOLVED: Service Interruption to Trinity Student Network March 24th 8:30am - 9:30am
March 19th 2020 Temporary Removal of some Collaborate Ultra Features March 19th
March 18th 2020 Update by Microsoft in relation to Office 365 March 18th
March 16th 2020 RESOLVED: Instructions for embedding a YouTube video into Blackboard March 16th 10 am
March 16th 2020 RESOLVED: Office 365 Teams Messaging Functionality Issue March 16th 3:15pm
March 12th 2020 Setting up your voicemail March 12th
February 27th 2020 RESOLVED: Service Interruption to Trinity Student Network in Reading Week March 3rd 10am - 11am
February 27th 2020 RESOLVED: Reported access issues to the NAS Storage February 27th 11:20
February 26th 2020 RESOLVED: Essential maintenance to require 15-minute interruption to the Wired and Wi-Fi Network February 27th 8:00am
February 24th 2020 RESOLVED: Essential Maintenance to TCDguest Wi-Fi February 25th 8:00am
February 11th 2020 RESOLVED: Student and staff services that authenticate to Active Directory February 13th 9:00am - 10:00am
January 29th 2020 RESOLVED: Brief downtime of Trinity Live mobile app due to essential maintenance January 29th 6:15pm
January 28th 2020 RESOLVED: Issue affecting some students attempting to connect to the Wi-Fi January 28th
January 27th 2020 One-hour network outage in Foster Place and College Green due to essential software upgrade January 30th 8:00am - 9:00am
January 21st 2020 Brief downtime of Trinity Live mobile app due to essential maintenance January 23rd 9:15am
January 6th 2020 Disabling of 'TCDwifi-firststeps' January 7th