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How to obtain your network login username and password (staff)

You will need a username and password to use services on the Trinity network. This is known as your network login username and password.

All users of the Trinity network are bound by Trinity’s IT & Network code of conduct. The main thing to remember is that you must never give your login details to anyone else - as you are responsible for actions carried out under your login.

Getting your account information

New Staff members

Steps to get your username & initial password

Step 1: When you have returned all employment paperwork and it has been processed by HR, they can issue you with an ID Card.

Step 2: A file is sent from HR to IT Services with your employment information (Name, Department, Job title) This file is processed into our systems overnight.

Step 3: Please contact the HR Service Centre ( to collect your account username and initial password.

Things to note:

  • Staff logging in to the Trinity data network for the first time are requested to change their password and, for security reasons, must subsequently change it every 180 days. An automatic email notification will be sent from IT Services 14-16 days in advance of password expiry.

Existing Staff members

Obtaining your username and initial password

Any existing staff member can collect a printout of their username and initial network login password during standard opening hours from the IT Service Desk by presenting their staff ID card.

Please note that for security reasons usernames and passwords cannot be issued/confirmed by IT Service Desk personnel via phone or email.

For security reasons, staff must change their password every 180 days. An automatic email notification will be sent from IT Services 14-16 days in advance of password expiry.

Frequently asked questions

Account entitlement queries

Queries in relation to certain IT account entitlements e.g. if no email address has been provisioned or if you are not included on a departmental mailing list, may need to be directed to Human Resources. Access to certain Trinity IT services is determined by the details in your record on the Human Resources system.  HR will be able to confirm your current coding on their system and the associated entitlements. In some cases your Head of Department may need to request further entitlements from HR on your behalf. Once your record has been updated on the HR system then your IT account and access to relevant IT services will be automatically updated within 72 hours.

Can I change my Trinity account username?

It is not possible to request that usernames be changed unless your personal details are entered incorrectly in Human Resources' records. In such case, please contact HR.

If HR edit your record please contact the IT Service Desk to have your username updated.

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