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Salary Cert Process

Employees require salary certificates when they are applying for a mortgage.  HR understand how important this process is to people and aim to have every cert completed within 5 days from when the request submitted

  1. Employees email the salary cert request to HR Service Centre
  2. HR will acknowledge receipt and send to the relevant HR area* for completion.
  3. Some financial institutions ask employees to confirm if they are remote working.  If there is a question on your remote working, HR will respond to the Employee asking them to seek confirmation from their Manager and to email this confirmation to   If you see this requirement in your salary cert, please send this confirmation along with the request as it will eliminate delays in completing the information.
  4. Salary cert will be complete within 5 working days from the date of receipt, once all the information has been provided to HR.  If there are any challenges to this, HR Service Centre will contact you to advise.

Contact us:

For any queries, please contact the HR Service Centre by email at or by telephone on 01 8963333 (or ext. 3333).

*HR Employee Services teams Email Contacts:

Professional, Admin, Support, Technical: