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FIS - Team Purpose Statement

We manage and support a leading edge Financial Information System (FIS) to meet the needs of each academic, administrative, service and support area of Trinity. Our aim is to provide the University with the means to produce timely, accurate and appropriate reporting as required by its many stakeholders, and ensure effective financial management. This will support Trinity in delivering its strategic objectives including reducing costs, improving quality controls, managing risk and increasing operational efficiencies.

FIS System Alerts

System Issues Communication

Occasionally system issues occur and once a call is logged with the FIS Support Helpdesk, it is investigated by relevant FIS team members.  If the issue cannot be resolved, it will be raised with Velocity (FIS support partners). Depending on the information received from Velocity and the impact on FIS users, a decision will be made regarding an email communication. The FIS team are aware of the need for regular updates and information to be communicated, however albeit in a controlled/timely manner. In general, if emergency fixes to our Production environment will occur outside the hours of 8:30 – 17:00 Mon-Fri and in such instances, a communication is generally not circulated to end users.

Downtime for Oracle Updates

When necessary, Oracle updates will be performed on the 3rd Thursday of the month between 18:00 - 20:00. Oracle will not be available to users during this time and a communication is not circulated to end users.

We can help you to:

For all Financial Information System queries, please contact the FIS Support Helpdesk at: fis-support@tcd.ie or 01 8962700

If you have a query in relation to new financial processes, please visit our dedicated FIS online training page at: FIS Online Training

The FIS Issues Register is reviewed regularly by the FIS Oversight Group, however if you would like a copy of the FIS Open and Closed issues, please contact FIS-Support@tcd.ie.

FIS User Group Membership

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Last updated: Feb 14 2018.