Dealing with obstacles and challenges is part of professional life; and overcoming them isn't always easy. To enhance delivery of products and services an organisation needs to encourage and facilitate creative thinking. Solving problems in creative ways can help an organisation find innovative solutions and maintain competitive advantage.
Creative Problem Solving (CPS) is about solving problems or identifying opportunities when conventional thinking has failed. It enables you to find fresh perspectives. It helps you come up with innovative solutions so that you can formulate a plan to overcome obstacles and reach your goals.
In this Masterclass, you will look at the origins of CPS, learn the CPS process and the essential tools and techniques used within it. You will determine which of these tools is most suitable for your organisation today and consider how to introduce them.
What topics will you cover?
- Convergent and divergent thinking
- Invitational stems to frame problems as questions
- Techniques to defer or suspend judgement
- Action planning incorporating Assistors and Resistors.
On completion of the Masterclass, you will be able to:
- Apply fundamental principles underlying CPS as a process for problem-solving
- Apply tools and techniques for divergent and convergent thinking
- Reflect on how to embed the CPS process within your organisation.
On completion of the Masterclass a Certificate of Completion will be provided.
Who is this course for?
This Masterclass is designed for individuals and teams working in the product or service industries who want to drive innovation and improve the customer experience. This includes but is not limited to professionals such as accountants, solicitors, engineers, bankers, healthcare professionals, public service employees, research and development teams, start-ups and technology professionals.
Who teaches the course?
Jonathan Bannister - Design Thinker
As a facilitator and strategist, Jonathan helps business leaders and their teams exploit their creativity and collective intelligence to strengthen their business models, marketing and innovation programmes, and organisational development.
How is the course delivered?
3-hour interactive online live webinar session
All participants need to have a computer with microphone and video capability.
Course FeesPrice available on request.
Start / End Dates
Dates available on request, 1 x 3 hours total
No additional work outside these hours
This Masterclass is also delivered as part of our 8-week Design Thinking for Strategic Innovation programme. Find out more here.
Registration closing date
Dates available on request