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Aisling Hassell - Head of Customer Experience at Airbnb


Aisling Hassell leads Airbnb’s global customer experience operations, focused on making every single element of the guest and host experience on Airbnb a memorable one.

She also acts as Site Lead for Airbnb’s European headquarters in Dublin, its largest base outside of the US. She leads two locations here with over 450 employees, across growing teams from Customer Experience to Trust & Safety. 

Aisling joined Airbnb in 2014, after a global career leading customer strategy and experience in technology, communications and software innovators.

In her 25-year career, Aisling has been director of global customer experience and web strategy at Sage, Group Head of Customer Experience, Vodafone and VP of Customer Experience at Symantec in the US.

Aisling lives in Dublin with her husband, two children and Sully, her dog.