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Student's FAQs

This list is composed of the most Frequently Asked Questions we receive from students who are interested in our services. If you cannot find the answer to your question in the list below, please call (01) 8961407 or email student-counselling@tcd.ie

Is it free?

Yes, all registered students of Trinity College Dublin may use our services free of charge.

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Is it confidential?

Yes. We are a professional and confidential service and all staff are bound by a code of practice & ethics. The student-counsellor relationship is confidential. This means that what you say to your counsellor is not disclosed to anyone outside the Counselling Service, except if your counsellor was concerned that you were at immediate risk of harm to yourself; or if your counsellor was concerned that a third party was at risk of harm. In these circumstances your counsellor would make every effort to discuss the situation with you and involve you in the disclosure process.

For further information, please see the 'Confidentiality Policy for Student Counselling Services'. Please click here to read this document.

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Is it inclusive?

Yes! The SCS recognises and values the dignity and diversity of all students using our services. Our staff members and volunteers are committed to providing an inclusive service. We strive to meet the unique needs of each student irrespective of age, gender identity and expression, sexual orientation, marital status, family status, religion, socioeconomic status, disability, ethnicity, culture, or membership of the traveller community.

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Will the fact that I attended counselling or student learning appear on my university record?

No.

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Who uses the Student Counselling Service?

Each year approximately 5,000 students from across College have contact with the Service. This includes students who have come straight from secondary school to College, postgraduates, mature students, international students, LGBTQIA* students, and students with disabilities.

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Why do students come to counselling?

The issues that prompt students to attend counselling are numerous and may include: stress, anxiety, depression, relationship problems, family difficulties, bereavement, homesickness, loneliness, lack of motivation, assault, abuse, loneliness, bullying, financial concerns, gender, sexual or personal identity issues, panic, unplanned pregnancy, eating disorders, alcohol, drugs and academic concerns.

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What if it's an emergency?

In the event of an emergency that cannot wait, there is an Emergency Slot available from 3.00pm to 4.00pm every day. Students are asked to use this time for emergencies only and to book the slot in advance during the morning by calling (01) 8961407.

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What do I do if I am concerned about a friend of mine?

Make an appointment with one of our counsellors. During the appointment, you will have the opportunity to speak in confidence about any concerns you have regarding your friend.

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How does counselling work and how can it help me?

To learn more about Counselling and the Counselling services we provide, please click here.

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Do you have group counselling?

The Student Counselling Service supports the value of group therapy and workshops in learning how to manage stress related issues and improve general wellbeing. Groups and workshops can be very valuable for sharing ones experience with others who struggle in a similar way and exploring coping mechanisms in a supportive therapeutic environment. To view information on our upcoming workshops / groups, please click here.

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Which of your Counsellors have been trained/ are experienced in LGBTQIA* issues?

All of our Counsellors have been trained in supporting members of the LGBTQIA* community.  Our team strive to meet the unique needs of each student, irrespective of the concern and values the dignity and diversity of all students using our services.

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Where is the Student Counselling Service?

The Student Counselling Service is located on the 3rd floor of 7/9 South Leinster Street. Please click here for directions to the service.

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How do I make an appointment?

You can make an appointment by telephoning (01) 896 1407 or by calling in to us in person (3rd floor 7/9 South Leinster Street).

Please click here to see out Appointments page.

If you have never used the service before, you are advised to avail of a Brief Consultation Slot. Brief Consultation is a drop-in service reserved for new clients who have not already made an appointment and it runs during term time from Monday to Friday through lunch (1.00pm-2.00pm). There are two 1/2 hour slots available and students will be seen on a first come first served basis. Brief Consultation cannot be booked in advance.

In the event of an emergency that cannot wait, there is an Emergency Slot available from 3.00pm to 4.00pm every day. Students are asked to use this time for Emergencies only and to book the slot in advance during the morning.

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What if I have to cancel or reschedule an appointment?

If possible please allow us sufficient notice prior to your scheduled appointment, as we may be able to offer the appointment to another student who is waiting to see a counsellor. Please phone (01) 8961407 or call in to the service (3rd floor 7/9 South Leinster Street) to advise us that you are unable to keep your appointment.

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What happens when I attend for my appointment?

When you arrive for your initial counselling session, please check in at reception and take a seat in the waiting area. You will be given a confidential registration form to complete and your counsellor will be electronically notified of your arrival. When your counsellor comes to greet you, you will be invited to a private office for a confidential chat.

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How long is a counselling session?

Each counselling session lasts for approximately 50 minutes.

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How many counselling sessions will I have to attend?

Ordinarily, students attend for 1-4 sessions; some students attend for up to 8 or more sessions.

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What is the waiting time for a counselling session?

The waiting time varies from a couple of days to 10 days. During busy times the waiting time for an appointment can increase. You are advised to book appointments as soon as you can.

If you have never used the service before, you are advised to avail of a Brief Consultation Slot. Brief Consultation is a drop-in service reserved for new clients who have not already made an appointment and it runs during term time from Monday to Friday through lunch (1.00pm-2.00pm). There are two slots available and students will be seen on a first come first served basis. Brief Consultation cannot be booked in advance.

In the event of an emergency that cannot wait, there is an Emergency Slot available from 3.00pm to 4.00pm every day. Students are asked to use this time for emergencies only and to book the slot in advance during the morning on (01) 8961407.

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What if I decide counselling is not for me?

You are not obliged to attend further appointments if you do not wish to do so. Approximately 20% of students choose to attend only one session. If you wish to cancel your next appointment, please give us as much notice as possible so that we can allocate the time slot to another client.

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I have been referred by my tutor. Will they know my details after I attend the Counselling Service?

If you have been referred to the Counselling Service by a member of staff, your counsellor will send him/her a letter. This letter will acknowledge the referral; let him/her know whether or not you attended the first appointment and whether or not you have a follow up appointment. No information regarding the actual content of your session will be disclosed to the referrer (or any other member of the College staff) without your explicit permission. However, if you wish your counsellor to liaise on your behalf with college staff, this can be arranged.

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Where are my records kept and for how long?

Counsellors have a professional obligation to keep records of all counselling sessions. Files are securely held for a period of ten years and are then destroyed. If you wish to access your file, just ask your counsellor. Alternatively, you can make a formal request to the College Freedom of Information Officer.

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Can I change counsellors?

In the event that you wish to change counsellors you are advised to discuss this with the counsellor you are attending so they can refer you to the most appropriate member of the team. If you do not feel able to do this you may request to change counsellors at reception.

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How do I leave feedback about my experience of counselling?

We welcome all feedback as it enables us to ensure a quality service. All clients of the service who give permission for email contact will be sent a link to our online feedback questionnaire.

Counsellors operate within the guideline policies and practises of the Service. To ensure that these are upheld, a complaints procedure has been made available on our website.

If you would like to leave feedback or find out how to make a complaint, please click here.

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I am a student with mobility concerns. Can I still attend the service?

Yes, certainly. Please call the service directly (01-8961407) and we will ensure your needs are met. The Student Counselling Service premises has wheelchair access.

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What qualifications do the staff have who work in the service?

The service is staffed by qualified psychologists and social workers who have postgraduate training in either clinical or counselling psychology/psychotherapy. To view staff details, please click here.

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Do you offer telephone or Skype counselling?

If you grant your counselor permission they may contact you by telephone, as long as you both feel it is appropriate. Contact by skype is currently available on a limited basis.

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Last updated 25 August 2016 student-counselling@tcd.ie.